Michelle Berenst

Versatile project manager with over 9 years of experience across EU and U.S., spanning from startups to multinational enterprises. Leader in business transformation through focused project management and by bringing structure and standardisation. Innovator driving GTM strategies and revenue growth. Successfully delivered 30+ complex, high-profile projects by connecting people and processes, excelling in solution design and C-level stakeholder management.

Business Operations Consultant

Story Tailor

2024

Analysis of sales pipeline and project delivery process with customer journey, stakeholders and pain points to achieve an 85% conversion rate

Drive operational efficiency across the organisation by implementing cross- system processes for CRM, Project Management and Workspace tooling from scratch including integration and automation

Project & Process Manager

ACSI

2023 -2024

Developed and optimised Agile processes for all cross-functional teams by implementing Scrum reducing project delivery times by 15%, within six months

Implemented streamlined communication channels to address project obstacles, resulting in a 40% increase in quarterly stakeholder satisfaction scores

Agile Project Manager

CM.com

2020 - 2023

Spearheaded international expansion strategy in cross-departmental projects resulting in GTM in three new territories including 3 top 10 clients

Revamped the decision making process for leadership to identify key priorities by standardising impact measurement across 5 platforms showcased in 69% revenue growth

Delivered 13 third-party integration projects on schedule and within financial budget such as Adyen and Salesforce

Senior Account Manager

HMC Reservations

2018 - 2020

B2B agency for international conferences, corporate travel and event venues.

Created bespoke corporate events, conferences and itineraries for over 50 (international) clients through the full cycle from proposal to invoicing Initiated data-driven market discovery through target and competition analysis resulting in a 30% growth of the client base

Operations Manager

Waldorf Astoria (New York / Amsterdam)

2015 - 2018

Managed operations for 1400+ room luxury NYC property, transferred to the number one luxury hotel in The Netherlands in 2017.

Line manager for multi-disciplinary team of 60+ including scheduling, payroll and evaluation resulting in 1.7% increased guest satisfaction

Incremental revenue specialist: transitioned to digital solution, contributing to a growth of $34k, team training and data analysis of >€300k revenue Responsible for monthly purchasing and quarterly budget management

Bachelor of Science in Hospitality Management

New York University 2015