Mohamed Rafi

Results-oriented logistics and ocean freight professional with 9+ years of experience at Maersk Global Service Centre managing international supply chain operations across North America and Asia-Pacific trade lanes. Proven expertise in 3PL/4PL coordination, SAP ERP, EDI integration, customs compliance, KPI governance, and transportation optimisation. Recognised for delivering annual cost savings exceeding $1.2M, improving transit efficiency, and supporting high-volume global shipments with strong stakeholder management capabilities.

Logistics Specialist - Maersk Global Service Centre - Chennai, India

(2016-07)

Managed end-to-end ocean freight operations for high-volume North American and Asia-Pacific trade lanes.

• Coordinated inbound logistics, shipment planning, and carrier communication to ensure continuous product availability.
• Improved shipment visibility and invoice accuracy by implementing EDI integration frameworks handling 2,000+ monthly transactions.
• Reduced transit times by 20% through transportation optimisation and strategic port sequencing.
• Collaborated with customers, customs authorities, carriers, and cross-functional teams to improve operational KPIs by 15–20%.
• Created live KPI scorecards and Power BI dashboards for S&OP and S&OE operational reviews.
• Improved customs clearance lead times by 1–2 days through proactive documentation and compliance management.

Process & Stakeholder Management Associate - Neeyamo Enterprise Solutions - Chennai, India

(2013-05 - 2016-04)

Managed vendor coordination and client engagement workflows for institutional clients in the UK and Canada.

• Maintained 100% SLA compliance across all operational engagements and reporting activities.
• Handled bulk outreach campaigns and stakeholder requests while ensuring documentation accuracy and timely issue resolution.

MBA - Logistics & Human Resources - IIKM Business School (2014-01 - 2016-01)

BBA - Business Administration - Madras University (2010-01 - 2013-01)