Customer Support & Inside Sales Associate - GreyTec B.V. - Botlek, Netherlands
(2025-02 - 2026-02)
B2B company selling Indian equipment in Europe
- Supported the sales process by following up on leads, assisting with order management, and contributing to revenue growth
- Utilized HubSpot CRM to track issues and analyzed customer feedback and sales data to identify trends and enhance customer experience
- Managed customer inquiries via email and phone, delivering timely, solution-oriented support
Retail Sales Specialist - Decathlon - Rotterdam, Netherlands
(2023-11 - 2024-11)
- Collaborated within a team of four to manage the racket sports and fitness department, contributing to overall performance and operations
- Oversaw stock control, merchandising, and the optimization of in-store performance
- Assisted customers with in-store purchases while handling online orders and inquiries across digital channels in a fast-paced, target-driven environment
Business Owner – E-commerce - ilovebatikscarf.com - Netherlands
(2013-05 - 2023-06)
E-commerce fashion accessories retailer
- Managed online sales, inventory, orders, and fulfillment using e-commerce platforms and digital tools
- Managed sales and customer relationships using HubSpot and Mailchimp to track orders, analyze performance, and engage clients
- Managed operations, budgets, and supplier coordination to maintain efficient business performance
Customer Sales Manager - Saify Textile - Indonesia
(2010-05 - 2012-10)
Wholesale textile company
- Delivered sales growth by engaging customers, identifying needs, and converting inquiries into purchases
- Monitored sales results and contributed to achieving targets through proactive follow-ups and effective communication
- Managed customer relationships, handling inquiries and resolving issues to ensure satisfaction and repeat business
