Customer Success Manager at SIDES (2026-05 – Present)
Bar manager & bartending at The Island @ Elizabeth Quay (2025-09 – 2026-01)
- Providing Bar service in a high-volume, fast-paced environment, including corporate functions.
- Improving the working flow and set-up.
- Prepared, served and created a wide range of (non-)alcoholic beverages while maintaining presentation and quality standards.
- Guiding the team through the busy rush hours
- Ensured compliance with (RSA) and venue policies.
Customer Success Manager at SIDES (2024-08 – 2025-08)
- Managed complete onboarding for new clients, covering both software and hardware implementation.
- Delivered tailored training and support, ensuring smooth adoption and long-term satisfaction.
- With focus on enhanced troubleshooting, project management, and long-term client relationship.
Damage Support & Claims / Customer Service / Sales – Mid-Sized Companies at Alphabet / BMW Financial Services (2022-01 – 2024-08)
- Damage Support & Claims (1 year): Oversaw claims with precision and compliance focus.
- Customer Service (7 months): Resolved inquiries both phone and mail quickly, boosting client satisfaction.
- Sales – Mid-Sized Companies (1 year): Built corporate relationships, driving account growth.
Freelance Hospitality Staff at Hospitality-Partner B.V. / REM Horeca (2021-04 – 2022-02)
- Adapted to diverse hospitality environments as an independent contractor.
- Guided and coached FOH junior team members, ensuring smooth daily operations.
- Stock supply & financial closure
- Strengthened communication, flexibility, and client-orientation skills.
- Often F&B floor manager leading teams during big events in the RAI Amsterdam (conference hall)
Catering – Project/Team leader at CuliNice (2019-03 – 2021-03)
- Directed full banqueting operations for events, managing planning, execution, and post-event evaluation to ensure consistent service quality and operations.
- Led, trained, and motivated the service teams, improving on-site performance also within high-volume events.
- Acted as primary point of contact for clients during events, ensuring requirements were met, issues were resolved promptly, and service delivery exceeded expectations.
- Supported commercial objectives by contributing to sales-driven service delivery, identifying upselling opportunities, and strengthening client relationships.
- Successfully managed last-minute operational changes (staffing, timing, client requests) without disruption to service, demonstrating strong decision-making and leadership capability
Project Leader at Mise en Place (2017-03 – 2019-03)
- Full banqueting duties
- Managed project teams for hospitality and event operations, coordinating staff performance and reporting.
- Developed leadership, coaching, and organizational abilities in dynamic settings.
Hospitality Experiences at Various Restaurants (2014 – 2017)
- Began working as a teenager and progressively advanced into team leading roles across multiple restaurants.
- Held positions as Waiter and Bar Staff.
- Developed strong leadership, customer service, teamwork, planning and communication skills through hands-on experience.
Entertainment Team at Robinson Club Apulia (2015-04 – 2016-09)
- Organized and led daily entertainment activities for guests.
- Developed social skills, team collaboration, and responsibility in a multicultural environment.
Fitness Instructor at Njoy Fitness (2013 – 2016)
- Designed personalized training programs aligned with individual goals by coaching clients on correct technique, progression, and injury prevention.
- Handled reception duties and served as a primary point of contact for members.
- Maintained a safe, clean, and professional training environment.
- Obtained Fitvak A & B certifications.
Waiter at Beach Restaurant De Zeester (2008 – 2014)
- Gained in-depth restaurant operations knowledge, from service to barista/bar positions.
- Delivered high-quality customer service with strong communication skills.
- Gained experience in: waiter, bartending, food and service
