Roan Heeren

I'm an enthusiastic and customer-focused hospitality professional with over 4 years of experience in serving guests, preparing drinks, and managing bus situations. I am Strong in teamwork, multitasking, and providing excellent service. I have experience in welcoming guests, processing payments, and efficiently managing reservations. I'm looking for a dynamic work environment where I can further develop my hospitality and communication skills.

Fresh meals employee at Plus

• Preparing fresh meals daily according to menu specifications, ensuring proper portion sizes and the highest quality products, with attention to food safety and hygiene.
• Monitoring the quality and freshness of prepared meals, performing quality checks and making adjustments based on customer feedback.

All around employee at T'ossenkopke

• Providing customer service in the cafeteria by greeting guests, taking orders, and efficiently serving meals and drinks.
• Preparing various dishes and meals, following recipes and menu specifications, consistently ensuring high quality and food safety.
• Quickly identifying and resolving cash register errors, such as miscalculations or miscommunication between team members, by carefully reviewing receipts and payments.

Bar and terrace employee at café bij moeders

• Preparing and serving drinks, including cocktails, beer, and coffee, and advising guests on the menu, focusing on providing fast and efficient service during peak hours.
• Monitoring compliance with safety and alcohol regulations, ensuring responsible alcohol serving and a safe atmosphere on the terrace and in the bar.
• Quickly and efficiently preparing various mixed drinks, shots, and beers based on customer requests.

All around employee at Fletcher Hotels

• Providing guest-focused service at the front desk, welcoming guests, checking them in, answering their questions, and ensuring a smooth stay, resulting in a high level of guest satisfaction.
• Assisting in the restaurant and bar by taking orders, serving drinks and meals, and providing guests with a comfortable dining experience.
• Coordinatig and supported events, such as meetings and small gatherings, by ensuring proper setup, catering, and technical support.
• Responsible for cleaning rooms and common areas, ensuring a clean, tidy, and welcoming environment and following strict hygiene and safety guidelines to ensure the hotel's quality.
• Responsible for processing payments at the front desk, including cash payments, credit card transactions, and invoices.

Event employee at Black horse

• Preparing and serving drinks
• Serving a large number of people at one time, and I took manual payment without cash register system

Service employee at Fletcher Hotels

• Advising guests about the menu and drinks menu, taking their preferences into account and contributing to a positive experience.
• Ensuring a neat and presentable appearance of the restaurant and bar, including setting tables, tidying, and keeping the workspace clean.
• Serving both individual guests and larger groups, focusing on efficiency, teamwork, and the smooth processing of orders.

Front office trainee at Atlantica beach resort (Present)

• Handling guest check-ins and check-outs efficiently while ensuring accurate registration and payment procedures.
• Assisting guests with questions, requests, and complaints, offering solutions to ensure a pleasant stay.
• Answering phone calls and emails, providing information about the resort and its facilities.

Havo/vwo – Jantinbergcollege (2020-01 – 2021-12)

Havo – Jantinbergcollege (2021-01 – 2022-12)

mavo TL – Munnikenheidecollege (2022-01 – 2024-12)

Mbo level 4 – de rooi pannen (2024-01)