Product Owner
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Product‑focused professional with 8+ years of experience delivering digital products across Media & Entertainment, Telecom, Insurance,
BFSI, Logistics, and Supply Chain domains. Proven expertise in product backlog ownership, stakeholder management, product discovery, API‑driven solutions, and cross‑functional leadership.
Skilled at shaping product vision, translating customer and business needs into actionable user stories, and collaborating with engineering, UX, and architecture to deliver high‑impact features.
Strong background in video streaming platforms, Identity & Access
Management, mobile and TV applications, analytics, and user experience optimization. Adept at using data to validate hypotheses and drive product decisions.
SEPTEMBER 2022 – PRESENT
LIBERTY GLOBAL (INFOSYS) | Product Owner/Lead BA for Horizon Go, a European entertainment & streaming platform with 3M+ users
DOMAIN: ENTERTAINMENT & MEDIA | AMSTERDAM, NETHERLANDS.
➢ Owned and prioritized the product backlog across multiple EU countries, ensuring alignment with business priorities and platform strategy.
➢ Led product discovery workshops, refined epics & features, and shaped roadmap initiatives for mobile, web, and TV applications.
➢ Defined clear user stories, acceptance criteria, and non-functional requirements, ensuring engineering clarity and on-time delivery.
➢ Collaborated with UI/UX teams to enhance user journeys across TV, mobile, tablet, and OTT ecosystems.
➢ Used Adobe Analytics, Conviva, and Power BI to track KPIs such as video start time, failures, and streaming health; used insights to shape roadmap priorities.
➢ Managed complex integrations with Netflix, Disney+, HBO Max, and Armstrong CMS, ensuring seamless cross-platform experience.
➢ Supported the migration to Flutter-based unified apps, enabling broader device compatibility and future PWA roadmap readiness.
➢ Ensured accessibility compliance (WCAG/ETSI) by defining accessibility-centric requirements such as screen readers, magnifiers, contrast, and scalable text.
➢ Coordinated product acceptance on multiple platforms including Samsung Tizen, LG WebOS, Philips Titan OS, iOS, Android, Apple TV.
➢ Security & Robustness Enhancements Led solutioning for F1 robustness using Verimatrix, Promon, Guardsquare; delivered POCs to ensure content provider compliance.
➢ Identity Transformation for Belgium Delivered SSO migration from OpenID Connect to Okta IAM, improving authentication reliability and future scalability.
➢ Open Access Mode for Switzerland Designed feature to manage unexpected traffic surges during major events (e.g., UEFA matches).
➢ Legacy Sunset & Modern App Rollout Managed E2E requirements for migrating users from legacy apps to new Flutter-based experience.
JUNE 2019 – September 2022
METLIFE, AT&T (IBM)| Business Analyst
DOMAIN: INSURANCE, TELECOMMUNICATION| BENGALURU, INDIA
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Led requirement workshops, performed gap analysis, managed the product backlog. Led identification and development of new innovation opportunities.
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Facilitated UAT, created BRDs, FRSs, UML diagrams, and supported post-implementation hypercare.
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Developed wireframes and documented user stories to optimize project effort estimation.
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Recommended UX enhancements and business process improvements opportunities.
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Collaborated with architects, developers to align product roadmaps with business objectives.
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Worked on HIPAA compliance, GDPR and other privacy acts, contributed to underwriting, claims, and other insurance modules.
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Served as a bridge between business and IT, with a focus on quality and results. Identified opportunities to improve processes and support strategic decision-making.
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Created comprehensive user guides with detailed documentation and consistent formatting.
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Led test planning, risk assessments, and stakeholder communication.
Plans (MTPs) and reviewed high and low-level test cases.
March 2015 – May 2017
CORELOGIC, HONDA, TOYOTA (COGNIZANT)| QE&A Engineer
DOMAIN: BANKING & FINANCIAL SERVICES, MANUFACTURING & LOGISTICS| BENGALURU, INDIA
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Conducted functional testing in Banking & Financial Services, Manufacturing & Logistics domains projects, ensuring product quality and compliance with requirements.
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Worked on consumer credit bureaus- TransUnion, Experian, Equifax, Innovis, Credit scoring services- FICO, loan, mortgage use cases, user journeys from background checks to approvals.
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Created Test Cases, Test Scenarios, performed test case executions involving various financial checks, credit scoring, eligibility scenarios for automobile finance borrowers, before & during go live.
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Proactively monitored defect leakages, dealt with test cases involving fraud prevention, settlement, title management services using predictive insights from LexisNexis, First American.
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Analysed Business Requirement Documents (BRDs), managed Requirement Traceability Matrix
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Performed functional testing and database/ ETL/ SQL testing using tools like HP QC, Jira, and Toad.
MBA, Christ University, Bengaluru, India
(2017-2019)
B.Tech, Rajasthan Technical University,
Kota, India (2010-2014)
