I am an expat looking for a UX Design or branding job. I am passionate about making tech accessible and inclusive.
Freelance UX Design • Voorschoten, NL
UX Designer • July 2022 to Present
● Reviewed client websites for usability issues and accessibility compliance to increase traffic by 70% .
● Applied design thinking to various client problems and pain points to increase conversion by 50%.
● Redesigned unique brand-specific icons for clients to use for 2 platforms.
Inclusive • Fort Worth, TX
UX Designer • August 2022 to March 2023
● Conducted user research and structured 50% of the Houston, TX customer journey.
● Participated in weekly stand-up meetings to organize and distribute tasks for research and design teams.
● Communicated with 2 project owners and the client to translate project updates and business objectives into tool design weekly.
DFPS - Child Protective Services • Fort Worth, TX
INVESTIGATIONS SUPERVISOR II • June 2020 to February 2023
● Supervised and motivated 12 field investigators and collaborated with personnel in daily stand-up meetings to identify strengths and areas of weakness.
● Collaborated with state and 10 local agencies, including law enforcement.
● Interviewed 10 investigators and 5 admins eligible for hire.
Child Protective Services • Fort Worth, TX
INVESTIGATOR I-IV • January 2015 to June 2020
● Closed over 200 cases of abuse and neglect to keep children safe.
● Conducted 200+ face-to-face interviews with employers, families, neighbors, friends, and suspects and documented all investigative findings.
● Collected, analyzed, and interpreted information and documentation associated with investigations daily to serve over 76,000 children in Tarrant County.
● Distilled down the gathered information into detailed reports to gather insights to close cases within 45 days
Survival Life via Hawk Group Media • San Antonio, TX
CUSTOMER SERVICE REPRESENTATIVE • April 2014 to January 2015
● Conceptualized and developed customer service manuals for 3 additional sites that the company later launched. ● Resolved conflicts and instituted a customer-centric environment ensuring satisfied clients and repeat business by 10%.
● Trained 4 employees to navigate the sales system.
Sex Tech School | by Bryony Cole (2022-2022)
Coursera - Google Certificate Program| Professional UX Design Certification (2021-2022)
Sam Houston State University, Huntsville, TX | Bachelor of Arts, Criminal Justice, Psychology (2010)
