Stephane Minana

Qualifications Summary

• Astute at efficiently managing and streamlining overall processes to achieve organisational goals.
• Adept at implementing various strategies and technologies to optimize customer journeys and improve overall satisfaction.
• Expert in building and maintaining long-term business relationships with customers for repeat business.
• Track record of cultivating skills of top-performing teams through specialised training and effective leadership.
• Known for understanding marketing trends by engaging with key stakeholders.
• Influential communicator with exceptional interpersonal, strategic, problem-solving, and time management skills.
• Proficient in leveraging artificial intelligence and automation solutions to streamline processes and deliver exceptional customer experiences.

Career Experience

Orange Business Services, Europe 2015 – Present

Director Employee and Customer experience Business unit

Created and implemented sales plans and activities to optimise sales of products, services, and solutions. Directed and supervised all activities related to enrich employee and customer experience in domain of P&L within assigned region. Steered and guided solutions and business development teams to attain targeted goals.

• Provided excellent solutions to improve employee and customer experience by 200%.
• Performed exceptionally well and bestowed with public/internal recognition and awards.
• Boosted business by 300% year on year for top three strategic partners.
• Introduced as first Service provider new solutions in area of cloud contact center to the European market.

Orange Business Services, Amsterdam, Netherlands 2012 – 2015

Business Development Solution Director

Develop service incubation programme to provide best solutions to European market. Collaborate with Cisco and Microsoft to execute effective go-to-market strategies. Analyse new market trends and leverage latest technology to generate innovative solutions. Liaise with virtual extended teams to accomplish and surpass partner scorecard objectives. Manage Unified Communications portfolio to streamline communications and achieve organisational goals.

• Created and introduced cloud UC offering for the large enterprise market to deliver seamless flow of data.
• Played leading role in formulating marketing, analyst, and customer campaigns/events.
• Engaged with top 50 accounts to understand customer needs and provide best solutions.
• Interacted with key stakeholders including Microsoft Cisco and Avaya to ensure UC orders and revenue growth.

Orange Business Services European position, Europe (Virtual) 2011 – 2012

Unified Communications & Collaboration Business Developer 

Identified potential UCC opportunities in region and developed solution collateral for customers by liaising with product management and solution directors. Enhanced skills of sales team through regular training to provide best service offering. Evaluated UC strategies for global corporations by communicating with clients and account teams. Led all aspects of product from ideation to industrialisation stage.

• Devised and implemented effective ways to achieve 140% mark on sales. 
• Established and maintained first-ever cloud UC services worldwide at Orange Business Services, focusing on Microsoft Office 365 and Cisco HCS.
• Implemented new Consultative selling methodology in Europe to achieve maximum organizational revenue.

Additional Experience 

EMEA Business Developer for Consulting Services, Business Services, Amsterdam, Netherlands

Managing Consultant, BT INS, Amsterdam, North Holland

Latin America Partner Manager, INS , Buenos Aires

Portfolio Manager, International Network Services, Amsterdam, Noord Holland

Principal IT Consultant, International Network Services (INS), Amsterdam, Netherlands

Education

Master of Science in Electronics

Technical University of Montpellier, Montpellier, Languedoc Rousillon

Languages

• Spanish: Fluent
• Dutch: Fluent
• English: Fluent
• French Fluent

TU Montpellier MS C in Electronics

Finance for non financial training (business case, Finance metrics, Business planning)

Various technology vendors training