Amit Subhash Rokade

Hospitality professional with 4 years of global exposure and strong academic grounding, including a dual Bachelor's in Hospitality & Tourism Management and a Master's in International Management and Brand & Marketing. Supported operations that achieved 92%+ guest satisfaction, improved service turnaround, and enhanced team coordination during peak periods. Skilled in managing operations and service delivery across multicultural environments, adapting seamlessly to diverse guest expectations.

Committed to optimising workflows through data insights and ensuring smooth, high-quality service.

Operations Associate at A. Houst (2023-12 – 2026-03)

• Coordinated daily operations for 20–40 Airbnb listings by optimizing schedules, task allocation, and communication with cleaning and maintenance teams to ensure timely turnovers
• Elevated guest satisfaction by promptly addressing inquiries and resolving service issues efficiently, ensuring smooth check-in and check-out experiences for a multicultural clientele
• Managed supplier and vendor relationships through effective procurement, onboarding, and quality supervision, ensuring reliable fulfillment of linen, maintenance, and operational requirements
• Optimized operational processes through data-driven analysis of dashboards, guest reviews, and turnover trends, ensuring consistent service delivery

Food and Beverage Assistant at B. TGI Friday's (2018-11 – 2020-03)

• Delivered high-quality guest service, contributing to 92% positive guest satisfaction ratings
• Upsold specials, desserts, and alcoholic beverages using targeted techniques, supporting monthly sales goals, and increasing average check value
• Collaborated with culinary and service teams to ensure timely order delivery and efficient table turnover during peak hours
• Promptly addressed guest requests and concerns, reducing service recovery time and improving repeat guest engagement

Assistant Manager - Trainee at C. Cinépolis India (2018-02 – 2018-06)

• Delivered customer-focused service to a diverse guest base, improving service resolution and elevating overall satisfaction
• Supported daily operations and staff coordination to manage 1,200–1,400 footfalls, ensuring steady service during peak times
• Assisted promotional efforts, driving a 6% increase in concession sales and higher engagement with cinema campaigns
• Maintained food safety, hygiene, and SOP guidelines, ensuring zero audit non-compliance and consistent operational standard

Trainee at D. Majestic Court Sarovar Portico Hotels (2015-05 – 2015-09)

• Supported guest interactions during peak hours under supervision, contributing to smoother service flow and reduced wait times
• Documented standard operating procedures (SOPs), helping strengthen compliance and clarity in routine tasks
• Participated in team briefings and training sessions, providing observations that contributed to continuous service improvement
• Developed understanding of guest service protocols, hospitality procedures, and departmental coordination through guided on the floor learning

Master of Science in Brand & Marketing Management – ICN Business School, Berlin, Germany (2022-09 – 2024-03)

Master of Science in International Management (MIEX) – ICN Business School, Nancy, France & Exchange Semester at University of Bologna, Bologna, Italy (2021-09 – 2022-07)

Double Bachelor's in International Hospitality & Tourism Management – ITM University, Navi Mumbai, India & Queen Margaret University, Edinburgh, UK (2014-06 – 2017-10)