Kitchen Hand - Hallertau - Clevedon
(2025-03 - 2025-06)
- Washing, peeling, and chopping vegetables and other ingredients. Assisted with dessert service, fulfilling orders for ice cream cones and sundaes.
- Operated commercial dishwasher, improving kitchen efficiency and safety during high-volume periods.
- Maintained strict hygiene standards by sanitizing surfaces and managing waste, ensuring a safe food environment.
Customer Service Representative / Forecourt Concierge / Barista - Z Energy - Clevedon
(2017-07 - 2023-06)
- Increased customer satisfaction scores by delivering exceptional service, earning the Z Heroes Award in 2017 and 2018.
- Trained staff on food and drink preparation, boosting service quality and customer reviews by 80%.
- Resolved customer complaints promptly and efficiently, fostering loyalty and reducing negative feedback.
- Built strong customer relationships, leading to a 30% increase in repeat business and positive online ratings.
- Managed POS transactions with 100% accuracy, ensuring smooth sales processes and cash handling.
- Maintained cleanliness of the store and customer areas, enhancing the overall customer experience.
- Supported inventory management, reducing stock discrepancies by 15%.
Hygiene Technician (Cleaner) - Visyboard - Manukau
(2000-08 - 2017-04)
- Ensured workplace hygiene, cleaning and sanitizing kitchen, bathroom, and office areas.
- Managed inventory for the cafeteria and storeroom, improving organization and supply efficiency.
- Followed safety protocols for handling and storing industrial cleaning supplies.
