Aurik Anico

Highly accomplished and adaptable IT Infrastructure Project Engineer / Senior System Administrator with over 15 years of comprehensive experience across the IT lifecycle. Proven track record in executing medium-to-large-scale digital transformations, deploying secure virtualized server solutions, and managing network frameworks within the ANZ region. Recognized for strong technical aptitude, practical cross-departmental collaboration, and delivering exceptional customer service.

Enthusiastic team player with local New Zealand hospitality experience, showing excellent communication and local workplace adaptability.

Front of House Staff - Khanz Fusion Buffet Restaurant - East Tamaki Road, Papatoetoe, Auckland

(2026-02)

• Deliver high-quality customer service, greeting guests and managing seating configurations for online and phone bookings to maximize capacity and comfort.
• Coordinate seamlessly with back-of-house teams to maintain smooth restaurant operations, service flow, and strict compliance with food safety standards during high-volume peak periods.
• Handle point-of-sale (POS) cash and electronic transactions accurately while resolving customer inquiries professionally.

Senior Systems Engineer – Project Services - DXC Technology - Taguig, National Capital Region, Philippines

(2022-04 - 2024-01)

• Led technical system management and project implementation for ANZ clients, contributing to detailed designs supporting Digital Transformation Programs.
• Coordinated cross-functional teams and third-party vendors to ensure timely, on-budget project delivery with minimal operational downtime.
• Monitored project milestones, proactively addressed risks, and documented technical outcomes to guarantee smooth operational handover.
• Key Projects: Driven massive deployments including a 400+ server Endpoint Protection transition (Defender, Splunk, Carbon Black), a 400+ server Symantec CCS upgrade, a 300+ server Dynatrace agent deployment, and legacy domain controller decommissioning.

Systems Engineer – Project Services - DXC Technology - Taguig, National Capital Region, Philippines

(2019-01 - 2022-04)

• Delivered end-to-end implementation of infrastructure projects (servers, storage, networks, cloud) for prominent Australia and New Zealand clients, aligning deployment with strict business objectives.
• Deployed physical and virtual Windows servers, configured core server roles (DHCP, AD/DNS, Terminal Services), and managed IP/VLAN and security tools.
• Collaborated with Solutioning Teams on Scope of Work (SoW) reviews and effort estimations; participated in Kaizen initiatives to improve delivery efficiency.

Level 2 Service Desk / Incident Analyst - DXC Technology - Taguig, National Capital Region, Philippines

(2017-10 - 2019-01)

• Provided Level 2 support for escalated IT infrastructure, application, and network incidents, ensuring timely resolution in strict alignment with SLAs.
• Conducted root cause analysis and problem management initiatives to prevent incident recurrence.
• Acted as a crucial technical bridge between Level 1 support and senior engineering teams.

System Administrator - Mohammad Almojil & Partners Supply & Services Company - Dammam, Saudi Arabia

(2014-03 - 2016-10)

• Managed cross-site Windows Server and Nutanix AHV architectures, maintaining 99.9% uptime via scheduled patch updates and routine maintenance.
• Designed and maintained multi-branch network fabrics including Fortigate firewalls, Cisco switches, and secure site-to-site VPN tunnels.
• Implemented enterprise backup blueprints using Veeam Backup and HP Data Protector to secure disaster recovery paths.

Assistant Systems Administrator - Mohammad Almojil & Partners Supply & Services Company - Dammam, Saudi Arabia

(2007-04 - 2014-03)

• Delivered end-to-end user computing support, software upgrades, and network configuration for multiple geographic branches.
• Note: Promoted from Western Region Assistant to Head Office Assistant due to stellar performance in infrastructure stability and branch warehouse logistics oversight.

Post-Graduate Diploma - Applied Management (Business Information Systems) - Otago Polytechnic Auckland International Campus (2024-02 - 2024-12)

Bachelor of Science - Computer Science - University of Batangas (1992-06 - 1996-03)