Chamila Chandani

Procurement, supply chain and business operations professional with 16+ years' experience across global apparel manufacturing, material sourcing, supplier coordination, quality governance and delivery operations, supported by recent New Zealand retail operations and customer service experience. Proven ability to coordinate procurement, supplier follow-up, stock control, operational reporting, risk escalation and cross-functional issue resolution in fast-paced business environments. Combines structured reporting, stakeholder communication, and operational follow-through with a strong academic grounding in business analytics, management, and engineering.

Material Technology Manager | Direct Materials, Sourcing & Supplier Quality at Crystal Martin (2022-09 – 2024-05)

Managed direct materials coordination, sourcing readiness, supplier delivery follow-up, supplier quality governance and performance reporting across 400+ suppliers supporting 15+ global brands, contributing to 98%+ on-time material availability for production.

• Direct Materials & Sourcing Readiness: Coordinated material approvals, testing, colour status, bulk readiness and supplier commitments to support production continuity across high-volume material categories.
• Purchasing & Delivery Follow-up: Monitored open orders, supplier shipment dates, delivery risks and changing production requirements, escalating constraints early with clear actions and timeline impact.
• Supplier Quality Governance: Coordinated testing, inspection outcomes, quality concerns and material readiness decisions to support 85%+ right-first-time incoming material acceptance.
• CAPA & Issue Resolution: Followed up on recurring defects, corrective actions, short shipments, delayed deliveries and material discrepancies with suppliers and internal production teams.
• Supplier Performance Reporting: Prepared KPI reports covering delivery status, quality acceptance and corrective action closure, improving visibility of supplier service, risk and quality performance.
• Cross-Functional Coordination: Worked with sourcing, merchandising, QA, production and supplier teams to resolve material risks and keep approvals, delivery and quality actions on track.

Senior Manager / Manager, Material Sourcing, Development & Supplier Performance at Brandix Apparel Solution / InQube Global (2017-04 – 2022-09)

Progressed from Sourcing & Development Specialist into manager and senior manager roles across Brandix and InQube, leading material sourcing, supplier development, costing coordination, supplier performance and delivery readiness across complex multi-brand apparel portfolios.

• Sourcing & Supplier Strategy: Led sourcing decisions by balancing cost, lead time, quality, delivery reliability, innovation capability and customer requirements across multiple material categories.
• Supplier Management: Managed supplier coordination across a 250+ supplier network, aligning sourcing priorities, approval requirements, quality expectations and delivery commitments with internal teams and external partners.
• Material Development: Coordinated fabric, trims, bonding, moulding, colour and innovation developments with design, technical, merchandising and production teams to meet quality, cost and production-readiness requirements.
• Costing & Commercial Support: Supported raw material costing, supplier negotiation and price comparison activities, helping teams make commercially sound sourcing decisions without compromising quality or timelines.
• Critical Path & Delivery Readiness: Maintained T&A tracking, approval follow-up and bulk-stage risk control to reduce late-stage escalations and support smoother production handover.
• Supplier Quality & Risk Control: Followed up on testing outcomes, approval issues, corrective actions and repeat material concerns to improve supplier accountability and reduce production disruption.
• Reporting & Process Improvement: Developed tracking, reporting and escalation routines covering supplier service, material progress, quality status and issue resolution to improve visibility and execution consistency.
• Sustainable Supplier Decisions: Considered ethical production, sustainability alignment, delivery reliability and long-term partnership value when recommending suppliers and material options.

Retail Associate at Look Sharp Stores (2025-02 – Present)

Support daily store operations with responsibility for stock ordering, daily reporting, stock receiving, replenishment, discrepancy follow-up and inventory accuracy, while also handling POS transactions, customer service, cash handling and end-of-day till balancing.

Customer Service Representative / Operations Support at AAMS Group Ltd (Park N Fly & Rentalcars24/7) (2025-10 – Present)

Customer service and operations support role in a 24/7 car rental and parking business, managing high-volume enquiries, escalations, and daily reporting across rotating day and night shifts to ensure timely resolution and smooth handovers.

• Enquiry Management: Handled 30-50 rental car enquiries per shift and 70-80 Park N Fly enquiries, triaging urgent issues, coordinating next steps, and keeping customers informed.
• Customer Experience: Delivered a consistently positive experience for New Zealand customers and international travellers through calm communication, practical problem-solving, and clear updates.
• Escalation Handling: Prioritised urgent cases and coordinated with internal stakeholders to resolve exceptions quickly, reducing delays and repeat follow-ups.
• Shift Handover: Maintained accurate updates and clear handovers between shifts to keep cases moving and ensure consistent outcomes.
• Systems & Documentation: Maintained strong documentation and follow-through across RCM, Zoho Desk, and shared inbox workflows, ensuring cases were progressed and closed with clear next steps.

Retail Sales & Store Operations Associate at NZ Artisan, Westfield St Lukes (2025-01 – 2025-09)

Sole-charge retail role delivering end-to-end customer experience and daily store operations in a high-traffic environment, maintaining brand presentation, supporting sales conversion, and ensuring smooth stock and POS workflows.

• Customer Engagement: Delivered needs-based service by listening, asking the right questions, and recommending suitable products to support conversion and satisfaction.
• Product Demonstrations: Provided one-to-one demonstrations and explained features and value in clear language to help customers make confident purchase decisions.
• Store Standards: Maintained presentation and brand standards through daily routines, keeping displays clean, current, and customer-ready.
• Stock Flow: Managed replenishment, basic stock checks, and stockroom organisation to keep product availability and store flow consistent.
• POS & Promotions: Processed transactions accurately using EPOS/POS and PayWave, and created promotional content in Canva (product highlights and seasonal posts) to build in-store interest to post on social media.
• Peak Trade Support: Served 50–100+ customers per shift during peak periods while maintaining service quality and store standards.

Master of Applied Business in Business Analytics – Unitec Institute of Technology (2026)

Master of Business Administration in MBA – University of West London (2016)

Bachelor of Science in Engineering in Textile and Clothing Technology, Process Engineering Stream – University of Moratuwa (2006)