Material Technology Manager | Direct Materials, Sourcing & Supplier Quality at Crystal Martin (2022-09 – 2024-05)
Managed direct materials coordination, sourcing readiness, supplier delivery follow-up, supplier quality governance and performance reporting across 400+ suppliers supporting 15+ global brands, contributing to 98%+ on-time material availability for production.
- Direct Materials & Sourcing Readiness: Coordinated material approvals, testing, colour status, bulk readiness and supplier commitments to support production continuity across high-volume material categories.
- Purchasing & Delivery Follow-up: Monitored open orders, supplier shipment dates, delivery risks and changing production requirements, escalating constraints early with clear actions and timeline impact.
- Supplier Quality Governance: Coordinated testing, inspection outcomes, quality concerns and material readiness decisions to support 85%+ right-first-time incoming material acceptance.
- CAPA & Issue Resolution: Followed up on recurring defects, corrective actions, short shipments, delayed deliveries and material discrepancies with suppliers and internal production teams.
- Supplier Performance Reporting: Prepared KPI reports covering delivery status, quality acceptance and corrective action closure, improving visibility of supplier service, risk and quality performance.
- Cross-Functional Coordination: Worked with sourcing, merchandising, QA, production and supplier teams to resolve material risks and keep approvals, delivery and quality actions on track.
Senior Manager / Manager, Material Sourcing, Development & Supplier Performance at Brandix Apparel Solution / InQube Global (2017-04 – 2022-09)
Progressed from Sourcing & Development Specialist into manager and senior manager roles across Brandix and InQube, leading material sourcing, supplier development, costing coordination, supplier performance and delivery readiness across complex multi-brand apparel portfolios.
- Sourcing & Supplier Strategy: Led sourcing decisions by balancing cost, lead time, quality, delivery reliability, innovation capability and customer requirements across multiple material categories.
- Supplier Management: Managed supplier coordination across a 250+ supplier network, aligning sourcing priorities, approval requirements, quality expectations and delivery commitments with internal teams and external partners.
- Material Development: Coordinated fabric, trims, bonding, moulding, colour and innovation developments with design, technical, merchandising and production teams to meet quality, cost and production-readiness requirements.
- Costing & Commercial Support: Supported raw material costing, supplier negotiation and price comparison activities, helping teams make commercially sound sourcing decisions without compromising quality or timelines.
- Critical Path & Delivery Readiness: Maintained T&A tracking, approval follow-up and bulk-stage risk control to reduce late-stage escalations and support smoother production handover.
- Supplier Quality & Risk Control: Followed up on testing outcomes, approval issues, corrective actions and repeat material concerns to improve supplier accountability and reduce production disruption.
- Reporting & Process Improvement: Developed tracking, reporting and escalation routines covering supplier service, material progress, quality status and issue resolution to improve visibility and execution consistency.
- Sustainable Supplier Decisions: Considered ethical production, sustainability alignment, delivery reliability and long-term partnership value when recommending suppliers and material options.
Retail Associate at Look Sharp Stores (2025-02 – Present)
Support daily store operations with responsibility for stock ordering, daily reporting, stock receiving, replenishment, discrepancy follow-up and inventory accuracy, while also handling POS transactions, customer service, cash handling and end-of-day till balancing.
Customer Service Representative / Operations Support at AAMS Group Ltd (Park N Fly & Rentalcars24/7) (2025-10 – Present)
Customer service and operations support role in a 24/7 car rental and parking business, managing high-volume enquiries, escalations, and daily reporting across rotating day and night shifts to ensure timely resolution and smooth handovers.
- Enquiry Management: Handled 30-50 rental car enquiries per shift and 70-80 Park N Fly enquiries, triaging urgent issues, coordinating next steps, and keeping customers informed.
- Customer Experience: Delivered a consistently positive experience for New Zealand customers and international travellers through calm communication, practical problem-solving, and clear updates.
- Escalation Handling: Prioritised urgent cases and coordinated with internal stakeholders to resolve exceptions quickly, reducing delays and repeat follow-ups.
- Shift Handover: Maintained accurate updates and clear handovers between shifts to keep cases moving and ensure consistent outcomes.
- Systems & Documentation: Maintained strong documentation and follow-through across RCM, Zoho Desk, and shared inbox workflows, ensuring cases were progressed and closed with clear next steps.
Retail Sales & Store Operations Associate at NZ Artisan, Westfield St Lukes (2025-01 – 2025-09)
Sole-charge retail role delivering end-to-end customer experience and daily store operations in a high-traffic environment, maintaining brand presentation, supporting sales conversion, and ensuring smooth stock and POS workflows.
- Customer Engagement: Delivered needs-based service by listening, asking the right questions, and recommending suitable products to support conversion and satisfaction.
- Product Demonstrations: Provided one-to-one demonstrations and explained features and value in clear language to help customers make confident purchase decisions.
- Store Standards: Maintained presentation and brand standards through daily routines, keeping displays clean, current, and customer-ready.
- Stock Flow: Managed replenishment, basic stock checks, and stockroom organisation to keep product availability and store flow consistent.
- POS & Promotions: Processed transactions accurately using EPOS/POS and PayWave, and created promotional content in Canva (product highlights and seasonal posts) to build in-store interest to post on social media.
- Peak Trade Support: Served 50–100+ customers per shift during peak periods while maintaining service quality and store standards.
