Darshana Dalvi

Banking and customer-service professional with over 8 years of experience across banking, financial services and customer-facing roles. Experienced in banking operations, customer account management, cash handling, transaction processing, documentation, complaints resolution, financial product support and team coordination. Currently working as a Crew Member at Re-Burger in Christchurch, building New Zealand workplace experience while bringing a strong background in finance and customer service.

Holds a Master of Commerce and a Level 3 Diploma in Accounting and Finance.

Crew Member - Re-Burger - Hornby, Christchurch

(2026-05)

• Greet customers in a friendly and professional manner and support a positive customer experience.
• Perform cashier duties including accepting payments, issuing change and accurately counting money.
• Handle money and support day-to-day front-of-house operations.
• Coordinate with crew members to complete tasks efficiently during busy service periods.
• Contribute to team operations through problem-solving and reliable task completion.

Deputy Manager - Axis Bank - Mumbai, India

(2023-09 - 2025-09)

• Managed banking operations and supported achievement of organisational goals.
• Managed corporate and retail customer portfolios and provided information on investment and savings products.
• Supported cross-selling of liability, asset and investment products according to customer needs.
• Managed customer accounts, including account opening and closure, documentation and transaction processing.
• Authorised cash, NEFT, RTGS and IMPS transactions in line with banking procedures.
• Completed KYC-related documentation for savings, current and fixed-deposit accounts.
• Monitored cash levels within the Cash Retention Limit and coordinated timely cash remittance.
• Oversaw inward and outward clearing, RTGS, NEFT and remittance-related activities.
• Supported locker allocation and daily operational activities.

FLCC Officer (Transaction Assistant) - HDFC Bank - Mumbai, India

(2018-11 - 2023-08)

• Handled customer queries and provided appropriate solutions across banking products and services.
• Managed customer complaints through CRM and worked toward timely resolution.
• Processed customer instructions accurately and monitored service requirements.
• Checked and monitored BOD and EOD reports.
• Managed delivery and tracking of welcome kits, cheque books and debit PINs.
• Performed daily reconciliation/tallying of customer deliverables.
• Completed REKYC follow-up for accounts due for review.
• Supported customer service through email, telephone and data channels.

Service Attendant - Airtel Telecom - Mumbai, India

(2016-12 - 2018-05)

• Assisted customers with mobile, broadband and prepaid/postpaid service enquiries.
• Handled SIM activations, plan upgrades, number portability and account updates.
• Resolved customer queries relating to network, billing and recharge services.
• Managed customer walk-ins and maintained smooth service flow.
• Processed payments, recharges and service requests accurately.
• Explained product features, plans and offers to customers.

Master of Commerce - Mumbai University (2021-06)

Bachelor of Commerce - Mumbai University (2015-02)

Higher Secondary - Mumbai University (2015-02)

Secondary School - Mumbai University (2013-03)