Fairuz Rahman

Customer-focused professional with retail and front-of-house experience across NZ and Bangladesh, including product sales at Dress Smart and Aarong, and guest services in Auckland. Confident resolving customer queries, handling cash/EFTPOS, and keeping front-of-store operations running smoothly during busy periods. Full NZ work rights, fast learner, currently completing a Master of Business Informatics.

Retail Assistant - Dress Smart - Onehunga, Auckland, NZ

(2026-03)

• Welcomed customers and delivered friendly, attentive service on the shop floor
• Advised on sizing, styling and product features to support purchase decisions
• Processed EFTPOS, cash and online order transactions accurately
• Conducted stock takes and reported discrepancies to management
• Upsold complementary items during seasonal sales campaigns
• Handled returns and exchanges, and resolved customer complaints

Guest Services & Office Support - Pearl Service Ltd - Auckland, NZ

(2026-04 - 2026-06)

• Greeted guests, resolved queries, and managed bookings via CloudBeds
• Processed payments and resolved billing discrepancies
• Kept reception and front-of-house area tidy and presentation-ready

Leasing Assistant - Tenant Finder - Auckland, NZ

(2026-03)

• Managed client enquiries and coordinated property viewings
• Delivered prompt, professional service across phone, email and in person

Sales Associate - Aarong - Dhaka, Bangladesh

(2023-10 - 2025-12)

• Managed stock-ups and shelf replenishment
• Handled cash and POS transactions accurately
• Advised customers on product knowledge and styling
• Assisted with trial fittings and product selection
• Kept store welcoming, tidy and well-presented
• Processed online orders

Master of Business Informatics - Business Informatics - ICL Business School

Bachelor of Business Administration - Management - University of Dhaka (2023)