Janice Basile

I am a people-focused digital and delivery leader. I lead initiatives and teams across diverse business areas, bringing structure, clarity and momentum to complex or underperforming environments.

I do this by: aligning people, priorities and processes, improving delivery practices, and keeping risks, actions and outcomes visible. Known for servant leadership, strong coaching and trusted stakeholder relationships, I connect technology teams with the wider business and translate complex requirements into practical solutions. My experience includes requirements discovery, process design, governance, prioritisation, continuous improvement and the use of AI-enabled and automation tools, with appropriate focus on risk, data quality and accountability.

Senior Project Manager – Data Team / Data Lead at NEW ZEALAND STEEL / FIVETWO (2022-08 – 2026-06)

• Led a multidisciplinary Data Team of five Business Analysts and five Data Engineers, setting priorities and strengthening delivery, governance, capability and team performance.
• Directed multiple initiatives across data, analytics, reporting, automation and cloud-based platforms, including Microsoft Dynamics 365, Power BI, SharePoint, Azure DevOps and bespoke systems.
• Built trusted relationships across IT and the wider business, working with operational, technical, commercial and leadership stakeholders to align priorities and remove delivery barriers.
• Translated technical issues, data requirements and delivery risks into clear business decisions, practical actions and executive-level reporting.
• Established clearer governance, prioritisation, resource planning and delivery reporting across concurrent initiatives, improving visibility and stakeholder confidence.
• Increased a previously directionless team to more than 80% utilisation while meeting budgets, timeframes and stakeholder expectations.
• Planned and delivered a new product hierarchy that achieved approval from every business unit after four earlier attempts had been unsuccessful.

Corporate & Administrative Partner (Contract) at TE ARAWA MANAGEMENT – MAKETU PIES (2022-02 – 2022-08)

• Coordinated operational functions and improvement initiatives across manufacturing and corporate teams in a fast-paced environment.
• Identified workflow bottlenecks and implemented practical process changes that reduced manual effort and improved productivity.
• Improved documentation, communication and accountability across teams, creating clearer ownership and more consistent follow-through.
• Supported senior leaders with business administration, reporting, priorities and rapid resolution of operational issues.

Operations Manager at SYNERGY TECHNOLOGIES (2020-03 – 2022-02)

• Designed and implemented business processes, policies, reporting frameworks and operational systems to support a growing technology business.
• Coordinated priorities across teams and senior leadership, improving workflow visibility, decision-making and cross-team alignment.
• Managed supplier, administrative and operational requirements while providing trusted support on confidential and commercially sensitive matters.
• Became a go-to escalation point for complex operational issues, resolving barriers quickly and strengthening business-wide process clarity.

Business Owner at REAL ITALIAN DOUGHNUTS (2015-01 – Present)

• Manage end-to-end business operations, including financial control, Xero, GST, staffing, suppliers, purchasing, compliance, logistics and customer delivery.
• Plan and coordinate events and production requirements, balancing customer commitments, resources, stock and changing operational demands.
• Built a recognised brand with a strong repeat-customer base through consistent service, quality and relationship management.
• Sustained the business through changing markets by adapting the operating model, controlling costs and responding quickly to new opportunities.

Operations & People Manager / Owner at HANDS ON PROPERTY MANAGEMENT (2000-01 – 2014-12)

• Built and operated a high-volume property-management business responsible for approximately 300 properties, supported by staff and a contractor network.
• Led day-to-day operations, people, customer relationships, contractor coordination, maintenance workflows and service delivery.
• Implemented scalable systems, procedures and controls that enabled a large portfolio to be managed efficiently and consistently.
• Maintained strong financial oversight, including budgets, arrears, reporting and cashflow, while managing sensitive issues and competing priorities.
• Developed long-term relationships with owners, tenants, suppliers and contractors through responsive communication and dependable follow-through.

Multiple Roles, including Branch Manager at BANK OF NEW ZEALAND (1994-01 – 2001-12)

• Progressed through multiple banking and leadership roles into Branch Management, reflecting strong performance and leadership potential.
• Led branch operations, staff performance, customer service, sales activity and achievement of financial and sales targets.
• Coached team members, set expectations and maintained a positive, accountable service culture.
• Built strong customer relationships while maintaining high standards of compliance, risk management and operational control.
• Recognised as a Chevron Award finalist for leadership and performance.

Bachelor in Parks, Recreation and Tourism Management – Lincoln University