Jennisa Patel

To secure a position in a reputable organisation to expand my learnings, knowledge, and skills along with gain practical experience. In addition to making use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.

Hospitality Supervisor / Maîtr'd - Paddington Group - Christchurch Central

(2025-09)

• Welcomed and seated guests with professionalism, managing reservations and table allocations to optimise service flow along with taking calls and making reservations.
• Demonstrated excellent interpersonal and problem-solving skills to anticipate and resolve customer needs.
• Operated POS systems to process orders, manage billing, and coordinate service between bar and kitchen teams.
• Supported and guided front-of-house staff to maintain high standards of service and venue presentation.
• Cultivated a welcoming and refined atmosphere, fostering positive guest relationships and repeat patronage.

Youth Volunteer - Te Tahi Youth - Christchurch Central

(2026-04)

• Welcomed and supported rangatahi accessing youth health and wellbeing services, ensuring a safe and non-judgmental first point of contact
• Assisted with client check-ins and front desk coordination to support smooth daily service delivery
• Contributed to maintaining a calm, inclusive waiting environment aligned with youth wellbeing and equity-focused values
• Developed early understanding of youth health systems, service access barriers, and community-based support pathways
• Strengthened communication, professionalism, and interpersonal skills in a frontline community health setting

Hospitality Attendant / Maîtr'd - Vieceli Hospitality - Christchurch Central

(2022-12 - 2025-09)

• Time management
• Team work, with good communication
• Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
• Cultivated warm relationships with regular customers.
• Customer service and people skills
• Making bookings and taking phone calls
• Managed deposits and prepayments

Front of house - Portofino - Wellington, WGN

(2021-01 - 2022-01)

• Time management
• Flexible Schedule
• Friendly and Outgoing
• Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
• Worked with POS system to place orders, manage bills and handle complimentary items.

Retail Assist - TJ Terrace Supperette - Wellington, WGN

(2019-03 - 2020-12)

• Restocked and organized merchandise in front lanes.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Bachelor of Health Science - Public Health (major), Society and Policy (minor) - University of Canterbury

New Zealand Certificate in Business - Administration and Technology

NCEA Level 3 - Queen Margaret College

NCEA Level 2 - Queen Margaret College

NCEA Level 1 - Queen Margaret College