Joseph Bernard Buluran

Versatile IT Support Specialist with 10+ years’ experience in tech support, customer service, and operations. Skilled in Microsoft 365, ServiceNow, and network troubleshooting. Known for calm problem-solving, clear communication, and empowering user support.

I’m a seasoned IT Support Specialist with over 10 years of experience across technical support, customer service, and operations. I’ve provided Tier 1 and Tier 2 helpdesk support for global systems, managed high volumes of incident tickets using ServiceNow, Active Directory, and Salesforce, and delivered remote troubleshooting for retail systems, POS devices, and network issues via Meraki. I’ve led quality assurance initiatives, coached teams to improve performance, and supported customer experience for major platforms like Meta and AOL.

My background also includes warehouse coordination, dispatch, and freelance PC repair—showcasing my adaptability in both desk-based and hands-on roles.

I’ve completed vocational training in English Language Proficiency and caregiving, alongside a high school diploma from Malolos Marine Fishery School and Laboratory. I’ve also pursued professional development through short courses, including Shopify SEO to enhance digital skills.