Larisa Erlank

I enjoy bringing structure to busy environments and finding practical ways to make things run more smoothly. I am someone who likes to stay organised, support those around me, and take ownership of the tasks I am responsible for. I adapt well to changing priorities, pick up new systems quickly, and enjoy learning new ways of improving how things are done.

I value teamwork, clear communication, and being someone others can rely on. My strengths include problem-solving, attention to detail, and following tasks through from start to finish. I take pride in producing quality work and am always looking for opportunities to learn, improve, and grow.

Claims Adviser & Commercial Broker Support at Rothbury Insurance Brokers (2023-02 – Present)

• Support brokers to achieve client retention and growth
• Ensure cover is appropriate through portfolio remarketing
• Meet monthly and annual targets
• Process client renewals and maintain cover
• Offer and process finance agreements in the funding system
• Actively manage outstanding premiums in line with company guidelines
• Ensure claims are paid promptly and accurately within policy terms
• Collaborate with brokers as client advocates to secure optimal claim outcomes

Claims Specialist at Acuideas Pty Ltd (2020-09 – 2022-12)

• Managed claims for commercial motor and non-motor sectors
• Liaised with insurers, brokers, assessors, and service providers
• Provided client support through email and phone
• Negotiated favorable settlements for clients
• Generated monthly and client-specific claim reports

Senior Claims Consultant at Van Flymen & Associates, Short Term Insurance Brokers (2018-01 – 2020-02)

• Managed claims related to fire, glass, burglary, storm, and maintenance issues
• Registered and validated claims, and appointed contractors and loss adjusters
• Created EFT requisitions and processed payments
• Developed a comprehensive claims manual for new staff

Claims Consultant at John Burnett Insurance Brokers (2014-03 – 2017-11)

• Processed personal and commercial claims, third party claims, and recoveries
• Negotiated and finalized claims, and worked closely with legal teams on recoveries

Claims Consultant at Barker Insurance Brokers (2010-06 – 2014-02)

• Managed personal motor, non-motor and winscreen claims
• Coordinated car hire, salvage collection and contractor appointments

Claims Consultant at Bull & Bear Financial Services, Short Term Insurance Brokers (2008-06 – 2010-05)

• Processed personal motor, non-motor and windscreen claims
• Collaborated with insurers and service providers to ensure claim resolution

Senior Claims Administrator/Rental Agent at Budget Car and Van Rental (2003 – 2008)

New Zealand Certificate in Financial Services in Financial Services

New Zealand Certificate in Workplace Health & Safety Practice in Workplace Health & Safety

South Africa Higher Certificate in Short Term Insurance in Short Term Insurance