Executive Leader | Operations | Business Transformation | Service Delivery
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Senior operational and executive leader with more than 20 years' experience leading multi-site operations, business transformation, service delivery, commercial performance, and high-performing teams across complex residential and commercial environments. Highly experienced in executive leadership, business transformation, strategic planning, KPI frameworks, and portfolio expansion. Recognised for strong commercial acumen, analytical thinking, and the ability to implement structured systems that improve accountability, performance, and compliance.
Extensive expertise in leading multi-disciplinary teams, driving cultural change, and embedding high-performance environments aligned with business strategy and financial objectives. Deep working knowledge of key legislation including the Residential Tenancies Act 1986, Healthy Homes Standards 2019, and Unit Titles Act 2010, ensuring full compliance through robust systems and operational governance. A confident communicator and trusted advisor to owners, boards, investors, and executive leadership teams, with a reputation for delivering results in complex, high-pressure environments.
General Manager at Goode Property (2025-08 – Present)
Provide executive leadership across property management, operations, and business development functions, with full accountability for performance, growth, and service delivery. Lead the stabilisation and turnaround of an underperforming portfolio, embedding structured KPI frameworks, strengthening accountability, and rebuilding team capability and culture. Oversee recruitment, onboarding, coaching, and performance management across the business to establish a high-performance, commercially focused team environment.
Responsible for budgeting, financial performance, compliance, reporting, stakeholder engagement, and strategic business planning. Lead business development initiatives, process improvement, and portfolio growth strategies aligned to long-term organisational objectives.
Head of Property Management at Ray White (2024-09 – 2025-08)
Led property management operations, team performance, and portfolio compliance across the rent roll. Developed and implemented performance frameworks, KPIs, and structured reporting to drive accountability and growth. Managed recruitment, onboarding, training, and staff development across the team.
Oversaw portfolio audits, compliance processes, and legislative adherence across all properties. Strengthened office culture through structured leadership, team engagement, and performance coaching. Designed and improved operational systems to enhance consistency, efficiency, and service delivery.
General Manager – Business Development at Goodwins (2023-09 – 2024-08)
Led strategic growth and business development across the property management division, with responsibility for pipeline development, conversion performance, and portfolio expansion. Developed and executed growth strategy aligned with organisational objectives. Led and coached Business Development Managers, embedding structured performance frameworks and accountability systems. Improved conversion rates, pipeline quality, and prospecting activity through targeted business development initiatives.
General Manager – Property Management at Bayleys Real Estate (2014-08 – 2023-09)
Executive leadership role responsible for strategy, performance, and operational management of the Property Management division. As a member of the Executive Team, contributed to company-wide strategy, business planning, and organisational growth. Led large-scale portfolio management operations, financial performance, compliance, systems implementation, and team leadership.
Developed KPI frameworks, reporting systems, and training programs to improve performance and accountability. Managed budgets, forecasting, and executive-level reporting including Board presentations. Built strong stakeholder relationships with investors, landlords, developers, and key clients.
Commercial & Body Corporate Manager at Auckland Property Management (2013-03 – 2014-08)
Managed commercial property portfolio operations and body corporate governance across multiple sites. Oversaw leasing, rent reviews, budgeting, arrears management, and contractor coordination. Ensured compliance with legislation and maintained strong stakeholder relationships. Led body corporate meetings, financial management, and maintenance coordination.
Body Corporate Account Manager at Boutique Body Corporate (2012-01 – 2013-03)
Engaged to enhance internal systems and lead the implementation of new body corporate software solutions, including end-to-end change management to support successful adoption and operational improvement. Managed portfolio of body corporate properties, ensuring compliance, stakeholder engagement, and operational efficiency.
Team Leader at Crockers Property Management (2004-05 – 2012-01)
Led large-scale property management team with responsibility for portfolio performance, KPI delivery, and operational improvement. Managed recruitment, training, HR processes, and performance management for a team of over 30 staff. Developed operational systems, compliance frameworks, and reporting structures. Managed escalated complaints and complex tenancy matters.
Diploma of Real Estate (Agent) in Real Estate – NZ Skills & Education Group (2022)
NZ Certificate in Real Estate in Real Estate (2021)
NZ Certificate in Real Estate (Salesperson) in Real Estate (2008)
Michael Sheargold Branch Manager training in Real Estate Management
Salesperson Licence in Real Estate (1997)
