Project Manager at Cyclone Computer Company Ltd (2024-05 – Present)
As project manager my role was to improve project practise by implementing national standards, working with the regional service managers and coordinators around progress of regional projects and managing the high value or national projects for the business.
- Led delivery of high-value, complex, and nationally delivered projects across government, tertiary, and commercial sectors.
- Provided delivery assurance, project governance, and standards across the wider project practice.
- Led tender responses and supported pre-sales activities for new and expansion business.
- Acted as a senior escalation point for delivery, risk, and stakeholder management.
- Successfully delivered complex projects for organisations including Ministry of Education, AUT, University of Otago, ServiceIQ and local councils.
- Improved consistency and quality of project delivery through strengthened standards and governance.
- Project managed Software, Infrastructure projects for both external and internal customers.
North Island Services Manager at Cyclone Computer Company Ltd (2023-01 – 2024-05)
As North Island Service Manager I provided strategic leadership for the North Island technical services teams consisting of 40+ staff located in Auckland, Wellington, and the National Logistics Centre. I was also part of the SLT (Senior Leadership Team) contributing in providing strategic direction and value for the business.
- Oversaw managed services delivery, escalations, service transition, and operational performance.
- Worked closely with sales and project teams to scope, design, and deliver services and solutions for both existing and new customers.
- Managed customer relationships and ensured service quality, continuity, and improvement.
- Led stable and scalable delivery of managed services across a geographically distributed workforce with year on year growth.
- Improved operational maturity by strengthening escalation management and cross-team collaboration.
- Successfully delivered multiple complex solutions and service transitions across the North Island.
Auckland Services Manager at Cyclone Computer Company Ltd (2018-06 – 2023-01)
As Auckland Service Manager my focus was on supporting growth with both existing and new customers for the Upper North Island. I was instrumental in developing Cyclone's commercial Managed Service offering which is a key part of the national services business.
- Led Auckland-based services teams delivering managed services and projects across multiple market sectors.
- Managed day-to-day service delivery, customer satisfaction, escalations, and resource planning.
- Built and developed technical capability across Level 1 to Level 4 engineering staff
- Supported commercial negotiations and regular service reviews with customers.
- Grew the Auckland services team from 11 to 28 staff over a period of 4 years to meet demand and support growth.
- Secured and transitioned Cyclone's largest managed service contract ($500k p.a.), providing 10 onsite staff supporting 3,500 end users. This is now entering its 8 year of service.
- Established long-term customer relationships resulting in stable, profitable service delivery.
- Developed Cyclone's commercial Managed Service offering. Designed the services, wrote the contract and then worked with sales and other key stakeholders to bring it to market.
Operations Manager / Senior Engineer at Flying Canoe Ltd (2014-06 – 2018-06)
Flying Canoe is an IT Service and Support company supporting customers within the great Auckland region and beyond. As Operations Manager, my role was new to the business and seen as key to improving business practices and implementing a better structure and response to the everyday operation.
- Managed daily operations including service delivery, staff leadership, customer relationships, and suppliers.
- Led projects, solution design, and technical escalation support.
- Implemented standardise documentation processes to improve consistency
- Mentored engineers and improved operational processes and project delivery practices.
- Improved service consistency and customer satisfaction through stronger operational discipline clear structure.
- Developed technical staff capability and delivery confidence through weekly training sessions with all engineers
- Contributed directly to business growth through improved service quality and customer trust.
Senior Systems Engineer at Telco Technology Services (2011-10 – 2014-05)
As one of a select few cross-platform system engineers, I was actively engaged in developing, implementing, and supporting the boom of mobile devices and BYOD across our customers as well as supporting our internal engineering teams with adopting new technologies and practises.
- Delivered system engineering and project services across multiple customer environments and platforms.
- Acted as lead engineer for Mobile Device Management (AirWatch / Workspace ONE / Apple).
- Acted as senior escalation resource and as well as project engineer across Windows and Mac technologies.
- Implemented the first large scale MDM service for a prestigious Auckland college on 2013. This service allowed 200 students to self-enrol their devices and have it automatically onboarded with configurations and applications based on their student year and courses.
- Successfully deployed and supported enterprise mobility solutions for multiple customers.
- Built strong customer relationships through reliable delivery and technical leadership.
Senior Systems Engineer / Team Leader at EdTech Ltd (2006-01 – 2011-10)
An Auckland based IT sales and services company that supported customers within the New Zealand Education sector. During my time at Edtech I maintained various roles in supporting our customers and team members. As Team Lead I had a regular assignment of 5-6 engineers who I supported with escalations and on the job mentoring.
- Delivered infrastructure and project engineering services.
- Provided team leadership and line management responsibilities.
- Supported customer engagement and solution delivery.
- Progressed from engineer into team leadership through consistent delivery and trust.
- Supported successful delivery of infrastructure and education sector projects.
