Nabraska Muller

A focused and detail-oriented professional with strong analytical and communication skills and a career created by ability to adapt in dynamic environments within tight timeframes, professional background spanning compliance, client services and operations. Experienced in document management, client-facing coordination and supporting senior professionals across complex, deadline-driven environments. Holds hands-on Xero experience and formal ICA qualifications in AML, directly applicable to accounting practice obligations.

Known for anticipating what needs doing, high standards of integrity, with pride taken in continuous improvement, learning and development.

Business Owner & Operations Manager at Blueberry Gardens (2025-10 – Present)

• Manage all client communication, scheduling and onboarding from first enquiry to invoicing
• Handle full business administration independently (Xero) invoicing, accounts, record-keeping and scheduling
• Build and maintain client relationships, acting as the primary point of contact across all service interactions
• Design and maintain business website; manage digital presence and advertising

Housekeeping Supervisor / Front Desk Host at Drifters (2024-11 – 2025-08)

• Served as primary client-facing contact; managing check-in/out, enquiries and documentation across a fast-paced multi-function environment
• Coordinated daily operations across concurrent roles; maintained quality standards and service continuity without supervision
• Trained and onboarded new team members in procedures and quality requirements
• Managed bookings, guest records and administrative tasks across front desk and operations

Senior AML & Fraud Prevention Analyst at Triodos Bank (2023-05 – 2023-11)

• Subject matter expert in Anti-Money Laundering, fraud detection, Counter-Terrorist Financing, sanctions and anti-bribery and corruption
• Oversaw daily workflows, distributed tasks and maintained service-level agreement compliance
• Investigating enhanced CDD cases and completing CDD reviews on business and current accounts customers
• Trained and coached team members on relevant rules, fraud prevention techniques, and regulatory compliance
• Address complex questions and complaints, guide new team members on best practices, and represent the team in meetings and projects
• Additional roles: GDPR Data Champion, Co-Worker Representative, Buddy to new coworkers

AML & Fraud Prevention Analyst at Triodos Bank (2023-05 – 2023-11)

• Investigating transactions, sanctions screening and investigating adverse media alerts using financial databases and watchlists
• Liaised directly fraud victims, providing clear guidance and ensuring positive customer outcomes
• Collaborated with internal teams on AML, fraud and compliance policy adherence
• Analysed fraud data, recommended tools and presented findings at forums
• Contributed to process improvement initiatives with Head Office NL

Shop / Bar Manager at Lazy Lizard Tavern & Caravan Park (2018-06 – 2020-09)

• Managing bar, restaurant and shop operations including budgeting, purchasing, invoicing and employee training
• Improved cost control through budget restructuring, inventory management and technology upgrades
• Built and maintained relationships with customers, suppliers and team members

Unit Pricing and Production Administrator at Zurich (2016-03 – 2017-08)

• Managed daily reconciliation and valuation of unit-linked funds
• Collaborated with stakeholders and external fund managers for daily pricing
• Served as subject matter expert during team outsourcing and system transition

Senior Group Risk Administrator at Zurich (2012-07 – 2016-03)

• Administered high-profile UK Broker portfolios; policy documents writing, accounts and invoicing
• Acted as AMLO (Anti-Money Laundering Officer) for Zurich Corporate Risk
• Supported governance team; subject matter expert in Scheme and Medical Underwriting

Fraud Analyst at Nationwide Building Society (2010-03 – 2012-04)

• Investigated and resolved card fraud cases; first point of contact for the Special Investigations Department
• Liaised with CIFAS members, police and reporting bodies

Undergraduate in Criminology and Psychology – Open University (2011 – 2012)

AS Levels in Psychology, Sociology, Law – New College Swindon (2009 – 2010)

GCSEs – Greendown Community Secondary School (2004 – 2009)