Niva Hervey

Experienced Registered Nurse with more than 20 years' experience across New Zealand and the United Kingdom, working in telehealth, primary care, community nursing, women's health, clinical research and acute hospital settings. Since joining Whakarongorau Aotearoa in 2019, my role has expanded beyond tele-triage nursing to include Clinical Coach and Clinical Shift Support responsibilities. Alongside providing comprehensive clinical assessments and advice, I deliver formal induction programmes, facilitate virtual training, user test new digital systems before implementation, and train clinicians in clinical applications and organisational workflows.

Throughout my career, I have enjoyed supporting both patients and colleagues. I value building positive working relationships, sharing knowledge and helping others develop confidence in their roles. I am now looking for an opportunity where I can combine my clinical experience, education and digital health knowledge to support healthcare teams and contribute to improving the delivery of healthcare services.

Tele-Triage Nursing, Clinical Coaching & Staff Development, Digital Systems & Training, Clinical Shift Support - Whakarongorau Aotearoa (Healthline) - NZ

(2019-11)

• Conduct comprehensive telephone assessments across a wide range of acute and chronic health presentations.
• Provide evidence-based clinical advice and appropriate referral using nationally recognised clinical pathways.
• Liaise with GPs, ambulance services, urgent care providers and community services to support continuity of care.
• Maintain accurate electronic clinical documentation while ensuring safe, patient-centred care.
• Deliver formal induction programmes for newly employed clinicians.
• Facilitate virtual group training sessions for new and existing staff using Microsoft Teams.
• Coach clinicians in clinical assessment, communication and organisational processes.
• Provide ongoing support and mentoring to clinicians as they develop confidence in their role.
• Selected as a User Tester for new digital systems prior to implementation.
• Test software functionality and workflows, identifying issues and providing practical feedback before organisation-wide rollout.
• Deliver training on Spectrum (electronic patient record), Odyssey (clinical triage system) and the NICE CXone Agent telephony platform.
• Support clinicians during implementation of new software and workflow changes.
• Assist staff with troubleshooting and adopting new digital systems into everyday practice.
• Provide real-time support to clinicians managing complex clinical presentations.
• Support safe clinical decision-making, prioritisation and escalation.
• Assist with maintaining safe and effective clinical service delivery.
• Work collaboratively with multidisciplinary healthcare providers.

Registered Nurse (Locum) - Mairehau Medical Centre - Christchurch

(2019-02 - 2019-09)

• Supported GPs with patient assessments and chronic disease management.
• Delivered immunisations, wound care and health promotion.
• Coordinated patient follow-up and education.
• Worked collaboratively within a multidisciplinary primary care team.

Registered Nurse - New Zealand Blood Service - Christchurch

(2016-02 - 2018-01)

• Performed donor health assessments.
• Educated donors throughout the donation process.
• Maintained high standards of documentation and patient safety.
• Worked within established quality systems and clinical protocols.

Senior IVF Nurse & Satellite Coordinator - CRM London (IVF Clinic) - UK

(2008-06 - 2010-04)

• Coordinated fertility treatment programmes.
• Educated patients throughout their treatment journey.
• Liaised with multidisciplinary healthcare professionals.
• Coordinated patient appointments and follow-up.

Nursing Sister (Manager) - 92 Harley Street Clinic - London, UK

(2007-04 - 2008-05)

• Led nursing operations in a specialist clinic.
• Supported procedures including hysteroscopy and colposcopy.
• Provided patient education and care coordination.
• Mentored and supported nursing staff.

Research Nurse – Endocrinology (Diabetes) - St George's Medical School (University of London) - UK

(2006-04 - 2007-03)

• Screened and recruited participants for diabetes studies.
• Obtained informed consent and followed study protocols.
• Ran research clinics and collected clinical data.
• Monitored participant safety and follow-up.
• Developed strong attention to detail and accuracy.

Community Staff Nurse - Westminster PCT - London, UK

(2005-06 - 2006-03)

• Managed a community caseload and supported chronic disease management.
• Worked closely with multidisciplinary teams.
• Health Promotion.

Staff Nurse – Emergency Department & MAU - Chelsea & Westminster Hospital - London, UK

(2003-11 - 2005-05)

• Provided acute care in a fast-paced environment.
• Managed complex presentations and prioritised care effectively.
• Built strong advanced clinical assessment and communication skills.

Team Leadership (one paper) - Open Polytechnic of NZ (2024)

Certificate in Odyssey Tele Assess – Assessment Tool (2022 - 2025)

Competency Assessment Program - CPIT (2015)

IELTS - CPIT (2014)

Certificate in Diabetes - Diabetes - University of West London (2005)

Diploma in Adult Nursing - Nursing - University of Dundee (2003)