Omprakash Mehta

I'm a person who loves seeing problems as opportunities for learning. Whether working independently or as part of a team, I value professionalism, accountability, and a positive attitude. My life is full of energy, curiosity and initiative and I always want to do something meaningful.

Guest Service Associate - Pullman Auckland Airport _ AHS Hospitality - Auckland, New Zealand

(2024-04 - 2026-06)

• Delivered consistently high-quality guest service in a busy 5-star international hotel.
• Awarded Certificate of Recognition for outstanding performance one of the few staff members selected.
• Coordinated with housekeeping, front desk, and maintenance teams to ensure smooth daily operations.
• Handled guest requests and resolved issues professionally, maintaining strong satisfaction scores.
• Trained and supported newer team members, helping them meet hotel standards quickly.

Sales & Retail Associate - Family Business _ Bhatbhateni Mall, Kathmandu, Nepal - Kathmandu, Nepal

(2014 - 2024)

• Managed customer relationships and drove daily sales in a high-volume retail environment.
• Supervised stock levels, handled merchandising, and coordinated with suppliers.
• Resolved customer complaints and dealer disputes calmly and professionally.
• Developed strong negotiation, communication, and team leadership skills over 10 years.

Bachelor of Business Information Management - Business Information Systems, Data Analytics, Integrated Marketing Communications - New Zealand School of Education, Auckland

NZ Diploma in Information Technology — Technical Support - Information Technology - Auckland Institute of Studies, Auckland