Osaf Khan

Results-driven Biomedical Engineer and Technical Sales & Service Specialist with 11+ years of experience in medical devices and IVD (In Vitro Diagnostics) across hospital and laboratory environments. Proven expertise in field service engineering, laboratory automation, clinical diagnostics, and team leadership. Seeking to contribute to New Zealand's growing MedTech sector, with a strong commitment to Medsafe compliance standards and DHB/Health NZ service expectations.

Sales & Service Specialist at Oshaiger Pharma (2023-10 – Present)

• Build and manage efficient service standards for customer requests, ensuring response within agreed SLAs and company KPIs.
• Deliver technical presentations and product demonstrations to clinical and procurement stakeholders across hospital and laboratory clients.
• Track spare parts usage and maintain inventory control for assigned product lines, minimising downtime risk.
• Collaborate with sales teams to understand client demand and deliver integrated pre- and post-sales technical support.
• Product responsibility: Thermo Fisher Scientific, Fujifilm, Sebia, Orgentec, Opti Medical Systems, Human, JRI, Randox

Service Manager at Sind Medical Stores (2022-04 – 2023-10)

• Managed a portfolio of diagnostic laboratory clients, overseeing utilisation, resource planning, and service coordination countrywide.
• Led, coached, and developed a team of field service engineers — identifying training needs and building skills matrices aligned with service strategy.
• Coordinated daily on-site repair scheduling in alignment with customer SLAs and business KPIs.
• Provided technical support on robotics and electronic-driven diagnostic instruments across all regions.
• Documented all service activity including spare parts inventory, service orders, and expense reporting using structured reporting formats.
• Monitored industry trends and recommended best practices to improve service delivery, processes, and product performance.

Senior Customer Support Engineer at Sind Medical Stores (2017-02 – 2022-04)

• Led field service activities including pre-installation site surveys, hardware/software maintenance, installations, and network upgrades for clinical diagnostic equipment.
• Served as primary point of contact for customer inquiries and equipment issues — managing escalations and manufacturer correspondence including Field Safety Notices and Technical Service Bulletins.
• Supported marketing activities at industry events including data collection, content creation, and product demonstrations using MS Office Suite.
• Mentored junior engineers and supported team capability development through hands-on training.
• Key equipment: Bio-Rad IH-1000 & IH-500, DiaSorin Liaison / Liaison XL / EtiMax 3000, Labsystems NS496 Plus

Customer Support Engineer at Sind Medical Stores (Diagnostics Division) (2015-12 – 2017-02)

• Executed field service activities including installation, testing, documentation, end-user training, and ongoing maintenance to quality standards.
• Provided remote and on-site technical support to lab technologists, minimising instrument downtime through systematic fault diagnosis and escalation.
• Promoted product credibility and client goodwill through consistent, professional customer engagement.
• Key equipment: DiaMed/Bio-Rad Incubator 37SII & Centrifuge, DiaSorin Liaison, Awareness Tech SF series, Sebia Electrophoresis G-26

Trainee Service Engineer at Noor International (Critical Care) (2015-03 – 2015-12)

• Performed planned preventive maintenance, installations, and troubleshooting of OT and ICU equipment under supervision of lead engineers.
• Built cross-functional relationships with clinical staff and coordinators, demonstrating professional values and reliability from the outset of career.
• Key equipment: Radiometer ABL 800 Flex & ABL 90 (Blood Gas), Hamilton Medical Ventilators, Masimo Patient Monitors

MBA in Marketing – University of Karachi (2016 – 2018)

BS in Biomedical Engineering – Sir Syed University of Engineering & Technology (2011 – 2014)