General Manager at Otago Furniture (2025-10 – Present)
- Lead day-to-day operations across sales, production coordination, and customer experience.
- Maintain direct involvement in customer relationships, guiding clients through purchasing decisions with a consultative and supportive approach.
- Oversee enquiry management and pipeline activity, ensuring consistent follow-up and strong conversion outcomes.
- Work closely with clients in aged care and commercial sectors, understanding needs and delivering tailored solutions.
- Support marketing and business development initiatives to generate enquiries and strengthen brand presence.
- Ensure high standards of communication, service delivery, and customer satisfaction across all touchpoints.
Business Development Manager at Otago Furniture (2025-01 – 2025-10)
- Managed client relationships and developed new business opportunities across commercial and aged care sectors.
- Guided customers through product selection and purchasing decisions with a consultative approach.
- Maintained a structured sales pipeline, ensuring timely follow-up and progression of enquiries.
- Contributed to lead generation and local marketing activity.
- Worked closely with internal teams to ensure smooth delivery and customer satisfaction.
Business Development Manager at Harcourts Dunedin (2022 – 2025)
- Built and maintained strong relationships with property owners and tenants, supporting them through important property decisions.
- Managed a high-volume enquiry pipeline, ensuring timely follow-up and structured progression.
- Conducted market analysis and provided clear, informed guidance to clients.
- Negotiated outcomes that balanced commercial results with client needs and expectations.
- Delivered regular reporting on pipeline activity, performance, and market trends.
South Island Regional Manager at Allpress Espresso Ltd (2008 – 2021)
- Led sales and relationship management across the South Island, achieving over 100% growth in revenue.
- Developed long-term partnerships with café owners, built on trust, service, and consistent communication.
- Supported customers through business decisions including new café setups, upgrades, and transitions.
- Managed and mentored a team while maintaining hands-on involvement in key relationships.
- Implemented local strategies to grow brand presence and customer engagement.
Real Estate Agent at MacPherson Realty, Invercargill (2005 – 2008)
- Assisted clients in buying and selling property, guiding them through significant life decisions.
- Built trust through clear, honest, and consistent communication.
- Managed listings, enquiries, negotiations, and sales processes end-to-end.
- Awarded Rookie of the Year (2006)
Owner / Operator at The Savoy Brown Café (2001 – 2005)
- Established and operated a successful café and roasting business.
- Built a loyal customer base through strong service and community engagement.
- Managed staff, operations, and customer experience.
Owner / Operator at The Strictly Coffee Company (1994 – 1999)
- Founded and grew a coffee roasting business and café.
- Developed strong wholesale and retail customer relationships.
- Managed all aspects of business operations.
Property Renovator at Self-Employed (1998 – 2001)
- Purchased, renovated, and sold residential properties.
- Developed strong understanding of presentation, value, and buyer expectations.
