Susan Brogan
Support Worker with 20 years disability sector experience
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About
I have 20 years of experience in the disability sector, ranging from hands-on support to service management. I am a positive, self-motivated person who is passionate about helping people achieve their goals and stay connected to their community. I am now looking for a Support Worker role closer to home where I can use my experience to make a real difference in people's lives.
Experience
Support Worker – Residential - Idea Services
(2023-11)
- Providing person-centred support based on individual plans and interests.
- Competent in using IHC systems: My Support, Risk Manager, and 1Chart.
- Promoting health and wellbeing through active living and healthy food choices.
- Helping people connect with local shops, churches, and clubs in our community.
Service Manager - Idea Services
(2018-03 - 2022-03)
- Led a successful team, focusing on coaching, scheduling, and staff support.
- Managed budgets and service planning while building strong relationships with families.
- Facilitated staff training and supported the team through changing environments.
Outcomes Facilitator - Idea Services
(2011-07 - 2018-03)
- Worked closely with people to plan and achieve quality outcomes.
- Used strong networking skills to create opportunities for community involvement.
- Managed conflicting views with a calm and professional approach.
Communications Coordinator - Idea Services
(2008-06 - 2011-07)
- Specialised in communication tools like social stories, sign/gesture books, and pictorial schedules.
- Facilitated social skills and self-advocacy groups
Community Support Worker - Idea Services
(2006-01 - 2008-12)
- Led a vocational team supporting 60 people per week in education and life skills.
Manager / Owner - Pacific Dent Removal / Brogan Orchards
(1996-01)
- Handling all aspects of business accounts, tax, and GST.
Education
NZ Certificate in Health and Wellbeing - Health and Wellbeing
National Certificate in Health, Disability and Aged Support - Health, Disability and Aged Support
Health & Safety Representative - Health & Safety
