Susan Brogan

I have 20 years of experience in the disability sector, ranging from hands-on support to service management. I am a positive, self-motivated person who is passionate about helping people achieve their goals and stay connected to their community. I am now looking for a Support Worker role closer to home where I can use my experience to make a real difference in people's lives.

Support Worker – Residential - Idea Services

(2023-11)

• Providing person-centred support based on individual plans and interests.
• Competent in using IHC systems: My Support, Risk Manager, and 1Chart.
• Promoting health and wellbeing through active living and healthy food choices.
• Helping people connect with local shops, churches, and clubs in our community.

Service Manager - Idea Services

(2018-03 - 2022-03)

• Led a successful team, focusing on coaching, scheduling, and staff support.
• Managed budgets and service planning while building strong relationships with families.
• Facilitated staff training and supported the team through changing environments.

Outcomes Facilitator - Idea Services

(2011-07 - 2018-03)

• Worked closely with people to plan and achieve quality outcomes.
• Used strong networking skills to create opportunities for community involvement.
• Managed conflicting views with a calm and professional approach.

Communications Coordinator - Idea Services

(2008-06 - 2011-07)

• Specialised in communication tools like social stories, sign/gesture books, and pictorial schedules.
• Facilitated social skills and self-advocacy groups

Community Support Worker - Idea Services

(2006-01 - 2008-12)

• Led a vocational team supporting 60 people per week in education and life skills.

Manager / Owner - Pacific Dent Removal / Brogan Orchards

(1996-01)

• Handling all aspects of business accounts, tax, and GST.

NZ Certificate in Health and Wellbeing - Health and Wellbeing

National Certificate in Health, Disability and Aged Support - Health, Disability and Aged Support

Health & Safety Representative - Health & Safety