Terence Mark

Senior Operations & People Leader with 20+ years of experience driving performance, cost optimisation, and workforce strategy across complex, multi-site environments. Proven track record of improving productivity, reducing costs, and strengthening governance in labour intensive and operationally demanding businesses. Currently accountable for end-to-end business execution across 23 sites and 400+ employees, with oversight of operations, logistics, workforce performance, compliance, and commercial decision-making.

Recognised for taking a hands-on, data-driven approach to solving interconnected business challenges, from productivity gaps and cost leakage to leadership capability and operational risk. Able to operate effectively across industries by focusing on execution discipline, accountability, and scalable systems

East West One Group | Sabah, Malaysia

Senior Head of Operations and HR | April 2023 – Present

Head of Human Resource and Operations | Feb 2018 – March 2023

Drive overall business performance by aligning operational execution, workforce capability and cost structures with commercial objectives and profitability targets. Lead operations and people strategy across a diversified group of 19+ companies, overseeing execution across 3 regions, 23 sites and estates, with a workforce of 400+ employees. Operate in a fast-moving, hands-on environment requiring continuous alignment between workforce, operations, and commercial decisions.

Kwantas Corporation Berhad | Sabah, Malaysia

Senior Regional Human Resource & Administration Manager | Jan 2017 – Feb 2018

Regional Human Resource & Administration Manager | Feb 2014 – Dec 2016

Acted as a key business partner to operations, aligning workforce capability, cost, and productivity with site performance targets. Led regional HR and administration across multiple sites, strengthening leadership capability, discipline, and compliance standards across property development, construction material, shipbuilding, petrochemical, green energy, food products and agriculture industry.

Labuan Offshore Financial Services Authority | Labuan, Malaysia

Assistant Manager Human Resource Unit | Jan 2011 – Nov 2013

Senior Executive Human Resource Unit | Oct 2007 – Nov 2013

Operated within a regulated financial services environment, supporting and later leading key HR functions across recruitment, performance management, learning & development, and governance. Played a key role in strengthening organisational capability and aligning people strategies with institutional objectives.

United Base Ventures Bhd | Kuala Lumpur, Malaysia

Assistant Manager, Human Resource Department | June 2005 – Sept 2007

Built the HR function from the ground up in a growing business environment.

City-Link Express (M) Sdn Bhd | Selangor, Malaysia

Senior Executive Human Resource Department | Jan 2003 – May 2005

Executive Human Resource Department | Feb 2002 – Dec 2002

Early career role focused on building HR structure and capability in an operational environment.

Bachelor of Business Management in International Business and Human Resource Management – Swinburne University of Technology, Melbourne, Australia (2001)

Bursary (Form 7), Cargill High School, Invercargill