Thanuja Nayanananda

Versatile Administration & Customer Service Specialist with over 10 years of multi-sector experience across banking, corporate administration, and retail. Proven track record as a front-line Liaison Officer, expertly managing diverse stakeholder enquiries, navigating compliance-driven banking processes, and coordinating daily office operations. A reliable, highly adaptable professional comfortable working in both on-site and hybrid Kiwi workplaces, dedicated to delivering high-quality service that supports team culture and organizational goals.

Volunteer Retail Assistant at Red Cross, New Zealand (2025-04 – Present)

• Sort and organize quality donated products for retail displays.
• Attach price tags to clothing and other retail items.
• Arrange clothes and merchandise in the RAWS system and on shop displays.
• Assist with general retail operations and maintain a clean and organized store environment.
• Provide support to team members and customers when required

Casual Uncertified Reliver at RD Early Learning 3 Limited (2025-06 – Present)

• Support teachers with daily routines, meals, hygiene, and classroom setup, ensuring a safe and inclusive environment.
• Assist children in outdoor play and social interactions, promoting engagement and emotional development.
• Deliver Montessori-aligned, play-based learning activities and plan age-appropriate experiences.
• Observe, track, and document children's development, contributing to learning stories and supporting educators with teaching strategies.

Administrator at Kavishan Enterprises (2022-07 – 2025-02)

• Managed daily administrative operations, including record-keeping, invoicing, and office documentation.
• Coordinated with suppliers, processed orders, and maintained accurate inventory records.
• Assisted in customer enquiries, order processing, and ensuring high levels of client satisfaction.
• Supported management with reporting, scheduling, and general business operations to ensure smooth workflow.

Academic Development Executive at Sussex College Network (2020-01 – 2022-07)

• Managed daily administrative operations, including student records, enrolments, and academic documentation.
• Acted as the first point of contact for parents, students, and staff, addressing enquiries and providing timely support.
• Coordinated academic programmes, schedules, and communication between departments to ensure smooth school operations.
• Assisted in reporting, data management, and preparation of documents to support school management and decision-making.
• Supported teachers and academic staff with administrative tasks, curriculum alignment, and student engagement initiatives

Senior Banking Associate at National Development Bank (2011-08 – 2016-08)

• Served as the first point of contact for customers, handling enquiries and providing banking services.
• Supported back-office operations, including account maintenance, documentation, reporting, and compliance checks.
• Assisted in resolving customer issues and provided guidance on banking products and services.

Trainee Banking Associate at National Development Bank (2008-12 – 2011-08)

• Assisted customers with basic enquiries, account services, and day-to-day banking transactions.
• Supported senior staff in processing deposits, withdrawals, and maintaining accurate customer records.
• Collaborated with the team to ensure smooth branch operations and positive customer experience.

Bachelor of Early Childhood Education in Early Childhood Education – Lincoln University College (2025-09)

Certificate in Branch Banking Operations in Banking Operations – Institute of Bankers of Sri Lanka (2016-01)

Diploma in Credit Management in Credit Management – Institute of Bankers of Sri Lanka (2015-01)

Advanced National Diploma in Human Resource Management in Human Resource Management – National Institute of Business Management (2013-01)