Wayne Hancock

Social sciences researcher with five years' experience in research design, data analysis, and stakeholder engagement across financial services and community sectors. Proficient in qualitative and quantitative research methods, literature reviews, data coding, and translating complex findings into clear, actionable insights for diverse audiences. Demonstrated expertise in survey coordination, administrative project support, and cross-functional collaboration.

Strong written communication and attention to detail, with commitment to rigorous research practices and continuous professional development.

Research Analyst Tech & Logistics Support – POS Deployment Projects - Youtap Technology Limited - Auckland, Asia & Africa

(2016-01)

• Led research initiatives across product development and strategic planning, including market assessments, comparative analyses, and trend investigations in digital banking, customer behaviour, and digital transformation.
• Collaborated with cross-functional teams to enhance processes and support operational scaling of technology deployment across developing markets.
• Mentored colleagues on research methodology, writing quality, and information presentation.

Freelance Writer & Researcher - FBO Chab Dai (Cambodia); Attic Magazine (NZ)

(2021-07)

• Co-authored research projects on social inclusion, youth development, and community wellbeing, communicating complex social themes accessibly to diverse audiences.

Volunteer Administrator - OUTLine NZ - Auckland, New Zealand

(2015-03 - 2015-12)

• Provided administrative and community engagement support, completing telephone counselling training to develop empathetic communication and active listening skills.

Volunteer Survey Coordinator - New Zealand AIDS Foundation - Auckland, New Zealand

(2002-01 - 2016-12)

• Coordinated national surveys and community engagement initiatives, building experience engaging diverse communities in public-facing programmes.

Hospitality - Merivale Group Sydney & Soul Bar | SPQR - Sydney, Auckland

(1991-01 - 2002-12)

Private Assistant to HNWI - Sam Greenberg - New York

(1989-01 - 1991-12)

• Managed household operations – including New York apartment, Hamptons residence & Miami winter residence.
• Executive assistance specifically on diary maintenance and protection.

Master of Arts - Social Sciences - AUT (2017-01 - 2021-12)

Bachelor of Arts - Criminology - University of Auckland (2016-01 - 2017-12)

Postgraduate Diploma - Criminology - University of Auckland (2015-01 - 2016-12)

Bachelor of Arts - Social Sciences - AUT (2009-01 - 2013-12)