مهندس دعم فني

Job Summary

We are seeking a skilled and motivated Technical Support Engineer to join our team at a carbonated soft drinks manufacturing facility in Salalah, Oman. The successful candidate will be responsible for providing technical support, troubleshooting hardware and software issues, maintaining IT systems and network infrastructure, and ensuring the smooth operation of technology systems supporting manufacturing and business operations.

Key Responsibilities

• Provide technical support to employees and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computers, printers, operating systems, and other IT equipment.
• Monitor and maintain network connectivity, servers, and IT infrastructure.
• Diagnose technical issues and implement effective solutions to minimize operational downtime.
• Support manufacturing-related IT systems and coordinate with relevant teams to resolve technical issues.
• Maintain IT asset inventories, technical documentation, and support records.
• Perform routine system maintenance, updates, backups, and security checks.
• Assist with user account management, access permissions, and IT security procedures.
• Coordinate with external vendors and service providers when required.
• Follow company IT policies, cybersecurity practices, and operational procedures.

Qualifications & Requirements

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.
• Previous experience in IT support or technical support is preferred.
• Good knowledge of Windows operating systems, computer hardware, and troubleshooting.
• Basic understanding of networking, TCP/IP, DNS, DHCP, and Wi-Fi.
• Familiarity with Microsoft 365, Active Directory, and IT support tools is an advantage.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and collaborate with different departments.
• Good command of English; Arabic is an advantage.

Preferred Skills

• Experience in a manufacturing or industrial environment.
• Knowledge of IT asset management, backup procedures, and endpoint security.

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