Lead Software Engineer

• Educational Qualifications
• Required: Bachelor’s Degree in Computer Science, Information Technology,

Software Engineering, or a closely related field.

• Preferred: Master’s Degree in Information Technology or Business Administration.
• Professional Certifications
• Mandatory: ServiceNow Certified System Administrator (CSA), ServiceNow

Certified Implementation Specialist (CIS) in IT Service Management (ITSM).

• Frameworks: ITIL v4 Foundation Certification (Managing Professional level is a

distinct advantage).

• Technical & Professional Experience
• Total Experience: Minimum of 6–8 years of progressive experience in IT Service

Management and IT Operations.

• ServiceNow Hands-On Experience: Minimum of 4–5 years of dedicated, hands-on

experience in configuring, customizing, and administering ServiceNow platforms.

• On-Premises Expertise: Proven, direct experience with on-premises (self-hosted)

ServiceNow deployments, including MID Server topologies, local server/network configurations, database architectures, and local network security protocols.

• Development Skills: High proficiency in JavaScript, HTML, CSS, XML, JSON,

AngularJS, Web Services (REST/SOAP), and database queries (SQL).

• Integration Knowledge: Hands-on experience integrating ServiceNow with

enterprise monitoring systems, Active Directory/LDAP, and third-party IT tools.

• Personnel & Soft Skills
• Analytical Thinking: Strong problem-solving skills with a systematic approach to

technical troubleshooting.

• Communication: Exceptional written and verbal communication skills, with the

ability to articulate technical concepts to non-technical stakeholders and executive leadership.

• Adaptability & Focus: Ability to work effectively under pressure during critical

cutover phases, cutover windows, and hypercare periods.

• Collaboration: Proven track record of working effectively in cross-functional teams,

managing third-party system integrators, and mentoring internal resources.