Adil Sultan

Certified CCNA professional with strong technical support expertise and 17+ years’ experience in IT systems across telecommunications, Banking, and Media industries. Skilled in troubleshooting, network configuration, customer service, and IT system management

OHI Telecommunication February 2024 – Present

Technical Support Engineer

• Act as a single point of contact for subsidiaries, performing in-depth troubleshooting and escalating issues to ICT internal teams.
• Ensure accurate recording, closure of issues, and delivery of feedback to customers, enhancing customer satisfaction.
• Document knowledge base entries for complex problems to improve future resolution times and offer alternative solutions for non-standard issues.
• Provide desktop support, including hardware and remote desktop troubleshooting for distributed environments.

Sikkim Manipal University, Gangtok

Bachelor’s degree in information technology (2011 - 2013)

Kashmir Govt. Polytechnic

Diploma in Computer Science (2002 - 2006)