Ali Sammakah

Proactive and results-oriented IT Director with 17 years of experience leading IT operations and strategic projects in luxury hotel environments across global markets. Proven expertise in infrastructure upgrades, network administration, and cybersecurity, with a strong record of optimizing system performance and driving digital transformations. Adept at managing multi-site support, complex technical projects, and cross-functional teams to deliver innovative, high-impact solutions aligned with business goals.

Committed to elevating the guest experience through technology-driven excellence in hospitality.

Four Seasons Hotel Beirut (5 Stars), Beirut, Lebanon

2013 – Present

 Directed IT operations for a 230-room luxury hotel, enhancing guest experiences through technology initiatives across

4 outlets, 2 bars, and 6 banquet halls.

 Key Achievements:

o Infrastructure Optimization: Led a $650K infrastructure upgrade, reducing downtime by 20% and enhancing network reliability.

o Cybersecurity Initiatives: Developed and enforced cybersecurity protocols, reducing potential threats by 40%

and ensuring data protection.

o Global Support Leadership: Directed multiple international projects, resulting in improved service standards and 30% faster issue resolution across sites.

Assistant Chief Engineer / BMS Supervisor / IT Assistant

Safir Heliopolitan (5 Stars), Beirut, Lebanon

2007 – 2013

 Managed IT and engineering support, focusing on integrating BMS technologies to streamline operations in a 144-

room property.

 Key Achievements:

o Achieved a 25% improvement in response times for technical issues by implementing enhanced systems and support protocols.

o Increased operational efficiency by introducing remote monitoring capabilities, reducing critical response times by 15%.

Bachelor’s degree in information technology computing (ITC)

Arab Open University, Lebanon

Faculty of Science (Math & Physics)

Lebanese University, Lebanon