Bennour Oumaima

Medical Assistant with 5+ years of experience in healthcare environments, including ophthalmology and dental practices. Experienced in patient reception, medical records and data entry, appointment coordination, insurance-related administration, payments, and supporting multiple physicians simultaneously. Hands-on experience with Gesticab, Médical.tn, Bridge, and Microsoft Excel.

Experienced in remote appointment administration and patient communication. Currently strengthening English and Excel skills for remote Medical Data Entry and Virtual Medical Assistant roles.

Medical Assistant / Multi-Practice Medical Administration at Ophthalmology Department, Charles Nicolle Hospital (2020-04 – 2025-05)

• Coordinated appointments, patient files, reception, telephone communication, and administrative follow-up for multiple physicians.
• Managed remote appointment workflows through Médical.tn: confirmations, refusals, delays, changes, reminders, and patient notifications by phone/email.
• Used Gesticab for patient demographics, diagnoses, visual acuity, eye pressure, procedures, and medical document preparation.
• Used Bridge for patient/barcode data entry and insurance deduction/discount processing; managed patient payments and insurer coordination.
• Prepared patients and equipment for specialized consultations and examinations.

Medical Assistant / Multi-Practice Medical Administration at Ophthalmology Practice, Taoufik Clinic (2020-04 – 2023-04)

Medical Assistant / Multi-Practice Medical Administration at Ouyoun Ophthalmology Practice, Centre Urbain Nord (CUN) (2024-08 – 2025-05)

Medical Assistant at Dental & Implantology Practice, Alain Savary (2019-01 – 2019-12)

• Supported patient reception and practice administration.
• Assisted with technical care and minor procedures.
• Maintained hygiene and safety standards and supported physicians during patient care.

Medical Assistant Diploma – Eduka Santé Tunis (2019 – 2019)

English Certification — Level A1 – Yes You Can (2020 – 2020)

Practical Internship – Military Hospital

Practical Internship – Charles Nicolle Hospital