Daisy Tanda

Experienced Waitress and Barista with over 5 years of experience in luxury hotels, fine dining restaurants, and upscale hospitality environments in Oman and Kenya. Skilled in guest relations, table service, specialty coffee preparation, upselling, and POS systems. Known for delivering professional customer service, maintaining high hygiene standards, and working efficiently in fast-paced multicultural environments.

WAITRESS (PART-TIME) at BROCOLLI PIZZA AND PASTA RESTAURANT (2025-10 – Present)

• Supervise and co-ordinate wait staff during daily operations.
• Train new staff on service standards, menu knowledge, and hygiene procedures.
• Handle reservations, seating arrangements, and guest concerns professionally.
• Maintain smooth communication between kitchen and service teams.
• Ensure cleanliness and organization of dining areas.
• Support upselling strategies to improve guest experience and restaurant revenue

WAITRESS/BARISTA at MILLENIUM RESORT SALALAH RESORT (2023-06 – 2025-07)

• Delivered professional fine dining and café service in a luxury hotel environment.
• Prepared espresso-based beverages, specialty coffees, teas, and cold drinks.
• Assisted guests with food and beverage recommendations.
• Maintained high customer satisfaction through attentive and personalized service.
• Coordinated with kitchen and bar teams to ensure accurate and timely order delivery.
• Followed HACCP food safety and hygiene standards at all times.
• Assisted in upselling beverages and menu specials.

WAITRESS/BARISTA at SAROVA STANELY HOTEL (2021-05 – 2023-02)

• Provided high-quality food and beverage service in a busy hotel environment.
• Prepared coffee beverages while maintaining consistency and presentation standards.
• Handled guest orders and payments using POS systems.
• Maintained clean and organized workstations during shifts.
• Worked closely with team members to ensure efficient service during peak hours.
• Assisted in handling guest requests and resolving complaints professionally.

Certificate in Professional Barista and Mixology – WORLDCLASS BARISTA AND MIXOLOGY TRAINING COLLEGE (2023 – 2023)

Diploma in Food and Beverage Service and Sales – THE KENYA UTALII COLLEGE (2020-01 – 2021-12)