Hamza Ibrahim

Experience overall 22 years in sales & marketing, business development & client relationship management as well as customer relationship management for local and international enterprise companies, improving sales revenue, with solid sales plan and perfect execution develop create competitive advantage, market strategies and development, developing profitable and proactive business relationship, negotiation skill with aim to win, one of the decision makers in term of commercial in top level, building an extensive client base and do my best to satisfy them. Experienced with internal/external customers, implementing procedures and services standards for business excellence, excellent organizational, relationship management, analytical skills. Consultant and manage WLM (we love marketing) for Sudanese companies in Marketing, sales CRM (customer relationship management) and operations management.

It became my passion to understanding customer behavior and fulfill their needs and expectation; over several years of experience and education back ground and I'm learning more every day.

Retail sales and operation manger - Ajmal International - Muscat, Sultanate of Oman

(2024-11)

• Management of Ajmal perfume 23 shops (Retail Sales)
• Drive retail sales and profit plans for wholesale, corporate, organizational and retail outlets
• Lead and direct the development of store level sales goals and action plans
• Establish sales objectives by forecasting and developing annual retail sales targets for the assigned region, projecting expected sales volume and profit for existing and new Outlets
• Monitor and focus on the slow-moving products and plan liquidation
• Update Sales Head on all the major issues and current market trends
• To conduct sales staff appraisal quarterly as well as annually
• Coordinate and manage the sales and product training with HO on quarterly basis
• Update the marketing team on the newly launch products
• Prepare periodic Sales Analysis report
• Develop and communicate an ongoing understanding and awareness of competitor activity, relevant industry and technical knowledge to identify market gaps and opportunities for all products on multiple platforms
• Maintain marketing calendar & make recommendations based on best practices
• Develop and execute lifecycle marketing programs to expand customer lifetime value through seasonal offers and promotion
• Manage all operational tasks related to CRM (Customer Relationship Management) and all customers inquires
• Assist the marketing campaigns in coordination with the marketing team
• Give proper support to staff to develop their skills in the role including on-the-job training leading to achieve growth in sales and product knowledge

Manager / commercial for Plaza, office furniture, and design - Abu Fadil united

(2023-02 - 2023-04)

• Marketing plans and strategies
• develop awareness and AD plan for 2023
• upscale Plaza's staff by training and coaching and become customer oriented
• Prepare B2B2C business for outsourcing
• online sales new project, how to sell online by APP and the integration with billing system
• Set the tone for dealing with customers inquires (life and in social media)
• Enhance the operation flow
• Accomplished 210% of the 2023 sales target set by the top management
• Opened more than three new branches in greater Khartoum in 1st quarter of 2023
• Present weekly and monthly report for commercial division
• Create CRM division to understand customer behavior

Consultant for Sales, marketing and CRM - Zafar international Company

(2022-06 - 2023-02)

Business Development manager - ZTC center for human development

(2022-06 - 2023-02)

• Negotiated and closed long-term agreements with new clients in assigned territory
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
• Established relationships with key decision-makers within customer's organization to promote growth and retention
• Generated new business with marketing initiatives and strategic plans
• Managing operation
• Monthly, quarterly plan, choosing the right training subjects and courses to fulfill customer needs
• Find the trend and develop the plans upon it
• Manage customer feedback and spot the problem to resolve it
• Developed outdoor sales and B2B business by sales plan

Manager/ showroom retail business - Abo Elfadil

(2022-01 - 2022-04)

Manager/ Marketing department - Saqyah Elkhair KSA

(2021-07 - 2021-12)

• Recognized the department of sales marketing for Saqyah in KSA to distribute Sudanese meat in KSA (direct and indirect sales)
• apply the approved business models in KSA
• opened new channels for sale big malls and corporate B2B
• clear all debit
• expand our coverage areas by opening El Gaseem and Jadah
• Consistently met my short and long-term targets
• Prepare a plan for selling Sudanese cow meat
• Processed a range of documentation and entered information into databases
• Set the forecasting for selling regarding purchasing power and external factors

Manager/ Customer Relation Management - Abo Elfadil

(2021-03 - 2021-07)

Establish the CRM (customer relation management) department for Abo Elfadil union (design. Office furniture, city plaza and plaza), also assigned as manager for Abo Elfadil branches (4) operated and manage more than 140 staff

Client Relation Manager - Appness technology

(2020-09 - 2021-03)

Work as CRM (client relation management) in Appness, set and maintain health and long term relationship with existing and new client; upselling and cross selling. Set the annual maintenance SLA and application for both parties, coordinate with Appness team in order to meet the service level agreement and have healthy and long lasting relationship with Appness loyal a satisfaction existing customers

Manager Indirect sales, franchise, reseller - Canar Telecom

(2019-01 - 2020-09)

Manager/ Enterprise Business Unit - Canar Telecom

(2015-06 - 2018-12)

LTE (4 G) canary commercial preparation and launch in Khartoum and states, by preparing all necessary tools, human power and process in order to achieved target customer and market. Successfully achieved the sales target for 2015 over 106% and 96% of 2016 new sales and new acquisition by achieving business growth for enterprise business unit.

• Distribute Canar telecommunication Co. enterprise account successfully by sector, MRC (monthly recurring charge), skills and knowledge of the KAM (key account managers)
• Implement and establish collection team for MRC in Canar, old dues
• Efficiently managed by Key accounts for 5 sectors (government, energy, finance, general business & UN & NGOs') we dominated more than 65% of corporate segment in market
• Significant contribution in huge project, government e-payments, taxation chamber project, Dal group connectivity and won yearly contracts by tendering for non government organization such as WFO and Uncief
• Successfully implement new collection task for key account manager (15 person) as a new task by sorting existing accounts via KAM and monitor, control the whole process

Corporate sales manager - Canar Telecom

(2014-06 - 2015-06)

TL/ Customer Retention unit - Canar Telecom

(2013-02 - 2014-06)

Distributors Channel Manager - Canar Telecom

(2009-02 - 2013-02)

Retail Sales Supervisor - Canar telecom

(2006-02 - 2009-02)

Trainer - ZTC center for human development

(2018-01)

Trainer in ZTC center for human development for 2018 till now over 1500 + participants, in sales, marketing, softs skills, customer services, customer relation management, negotiation skills, startup your business, operation management skills

• Setting and prepare the material, case studies
• Find the right content for the Zafar trainees and upon the market needs
• Prepare the status report of the companies requirement of the training (time place, instructors)

Consultant and manage - WLM (we love marketing)

Consultant and manage WLM (we love marketing) for Sudanese companies in Marketing, sales CRM (customer relationship management) and operations management

• Consultation took place for many companies In CRM, sales, Marketing, call center

Consultant - SEERO (taxi app)

• Call center activities, set the standard KPI's (key performance identification) and SLA (service level agreement)
• Monitor both captain and passengers inbound and outbound call records and satisfaction overall level
• Weekly meeting with concerned to review the process and the progress
• Analysis outsource and SEERO staff activates during the campaign

Consultant - Romana (Suzuki motors agent in Sudan)

• Supervision the sales team for Romana's products
• Full report for the current status
• Enhance and develop the team
• Set the department objective and monitoring tools

Consultant - Taium (trading of spice)

ongoing project

• Finding the best strategy to approach the market
• Set the right way to find and implement competitive advantage in the retail market

Consultant - ARO (publishing institute for school books and reading materials)

• Set the technical and commercial proposal
• Set the action plan for ARO to be applied with the time frame, marketing sales and CRM activities with the located consultant of WLM to start

Doctorate of business administrator - DBA - Sudan international university (2018-08)

MBA - Marketing - Etisalate academy & OMD Islamic university (2009-02 - 2010-01)

Bsc. - food science - El Gazira University Madani, Sudan (1996-01 - 2001-01)