Hamza Saizi

• Primary responsibility is to promote and sell a diverse range of home appliances/Electronics,

including Audio products, TV, Refrigerators, washing machines, ovens, and more.

• Possess a comprehensive understanding of the features, specifications, and benefits of each product.
• Coordinating store display with brand guidelines and strategy.
• Listen actively to customer preferences, understand their requirements, and provide expert advice on selecting the most suitable home appliances.
• Submission of sales report on weekly basis.
• After a purchase is made, also assist customers in arranging delivery, installation, and product setup.
• By understanding customer needs, effectively communicating product features, meeting sales targets, and providing post-sales support, which contributes to the success of the home appliances section.

JAN 2023 – MAR 2024

SALES REPRESENTATIVE, ABU FARAS ELECTRONICS, SALALAH

• Primary responsibility is to promote and sell a diverse range of home appliances/Electronics,

including Audio products, TV, Refrigerators, washing machines, ovens, and more.

• Possess a comprehensive understanding of the features, specifications, and benefits of each product.
• Coordinating store display with brand guidelines and strategy.
• Listen actively to customer preferences, understand their requirements, and provide expert advice on selecting the most suitable home appliances.
• Submission of sales report on weekly basis.
• After a purchase is made, also assist customers in arranging delivery, installation, and product setup.
• By understanding customer needs, effectively communicating product features, meeting sales targets, and providing post-sales support, which contributes to the success of the home appliances section.

FEB 2022 – DEC 2022

CUSTOMER SERVICE EXECUTIVE, PLAZA INTERNATIONAL HOTEL, SALALAH

• Led a cross-functional team in successfully implementing a new customer relationship management (CRM) system, resulting in a 20% increase in sales productivity and a 15%

Improvement in customer satisfaction scores within six months.

• Developed and delivered comprehensive training programs to ensure smooth adoption and utilization of the CRM system by all staff members.
• Collaborated with various departments to gather requirements and customize the CRM system to meet the specific needs of the hotel, enhancing efficiency and effectiveness.

2

• Streamlined customer service processes and workflows, reducing response times by 30% and improving overall customer experience.
• Implemented data analysis and reporting tools within the CRM system, providing valuable insights and enabling data-driven decision making.
• Maintained clear and consistent communication with team members and stakeholders,

ensuring alignment and understanding of project goals and objectives.

• Conducted regular performance evaluations and provided constructive feedback to team

Members, fostering a culture of continuous improvement and professional growth.

• Proofread all customer communications and documentation, ensuring accuracy, clarity, and

Professionalism.

OCT 2020 – JAN 2022

SALES EXECUTIVE, HAMASAT PERFUMES, MORROCO

As a Junior Sales Executive in the perfume industry, you will play a vital role in driving sales and expanding our customer base. You will work closely with the sales team and management to achieve revenue targets and promote our brand in the market.

Responsibilities

1.

Sales

Generation

 Actively engage with customers to promote our range of perfumes and drive sales.

 Demonstrate product features and benefits to customers, highlighting unique selling points and value propositions.

 Utilize effective sales techniques to upsell and cross-sell products, maximizing revenue opportunities.

2.

Customer

Service

 Provide exceptional customer service, addressing inquiries, resolving complaints,

and ensuring customer satisfaction.

 Build and maintain strong relationships with customers, understanding their preferences and needs to recommend suitable products.

 Follow up with customers to gather feedback and encourage repeat business.

3.

Market

Research

 Stay updated on industry trends, competitor activities, and consumer preferences in the perfume market.

 Conduct market research to identify new opportunities for product development and expansion.

 Provide insights and recommendations to management based on market analysis.

• Team Collaboration:

 Collaborate with the sales team and other departments to ensure seamless operations and alignment with company goals.

 Participate in sales meetings, training sessions, and brainstorming sessions to share ideas and strategies for driving sales growth.

• Reporting:

 Maintain accurate records of sales activities, including customer interactions,

sales transactions, and inventory levels.

 Prepare regular sales reports and analysis for management review, highlighting key performance indicators and areas for improvement

AUG 2020

BACHELOR BUSINESS ADMINISTRATION, IBN TOFAIL, KENITRA MOROCCO

It’s okay to brag about your GPA, awards, and honors. Feel free to summarize your coursework too.

MONTH YEAR

ILETS CERTIFICATE, BRITISH EMBASSY, TURKEY

It’s okay to brag about your GPA, awards, and honors. Feel free to summarize your coursework Too