Ibrahim Ibi

Trilingual professional (Arabic, English, French) with almost three years of experience as a tour guide, engaging daily with guests from a wide range of nationalities and cultural backgrounds. Confident communicator, quick learner, and comfortable handling a high volume of face-to-face interactions under pressure. Seeking to bring strong customer-facing skills to a call center role.

Tour Guide (Boat Tours)

Approx. 3 years

• Guided guests from many different nationalities on boat tours, communicating clearly in Arabic, English, and French
• Built quick rapport with guests, answering questions and handling requests in real time
• Managed guest expectations and resolved on-the-spot issues to ensure a positive experience
• Worked consistently in a fast-paced, customer-facing environment

High School Diploma