Assistant Housekeeping Manager at Maani Muscat Hotel and Suites (2025-06 – Present)
- Manage daily operations of the housekeeping department to ensure a clean, safe, and well-maintained environment for guests and staff.
- Train, mentor, and supervise housekeeping staff to uphold high standards of cleanliness and service.
- Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure compliance with cleanliness and safety standards.
- Oversee inventory management of cleaning supplies and equipment, ensuring adequate stock levels while minimizing waste and costs.
- Assist in preparing and managing the housekeeping budget, monitoring expenses, and implementing cost-saving measures.
- Address guest complaints and feedback promptly, ensuring satisfaction and maintaining a positive reputation for the property.
- Create and manage staff schedules to ensure adequate coverage and efficient workflow, adjusting as necessary based on occupancy levels.
- Ensure all cleaning practices comply with health and safety regulations, including proper handling of hazardous materials.
- Collaborate with other departments, such as front office and maintenance, to ensure seamless operations and enhance guest experiences.
- Conduct performance evaluations for housekeeping staff, providing feedback and guidance for professional development.
Senior Housekeeping Supervisor at Dusit Naseem Resort (2024-03 – 2025-06)
- Supervised daily housekeeping operations, ensuring high standards of cleanliness and timely room turnover for guest satisfaction.
- Trained and mentored new staff, providing ongoing support and performance feedback to enhance team effectiveness.
- Conducted regular inspections of public areas to uphold quality standards and implement corrective actions as needed.
- Managed inventory and ordering of cleaning supplies, optimizing resource usage while adhering to budget constraints.
- Developed and implemented housekeeping procedures to improve efficiency and enhance service quality.
- Coordinated with other departments to address maintenance issues & special guest requests, ensuring seamless operations and a positive guest experience.
Housekeeping Supervisor at Dusit Naseem Resort (2021-04 – 2024-03)
Housekeeping Supervisor at Salalah Rotana Resort (2014-01 – 2021-04)
- Oversaw daily housekeeping activities, ensuring that all rooms and public areas met established cleanliness and quality standards.
- Trained and coordinated housekeeping staff, providing guidance on procedures and resolving any operational issues.
- Conducted inspections and audits of guest rooms and common areas, addressing maintenance needs and guest concerns promptly.
Shift Leader at Ramada Palace (2009-04 – 2014-01)
- Supervised staff activities, assigning duties & ensuring timely room turnovers.
- Maintained communication with front office for special guest requests and updates.
Housekeeping Attendant / Housekeeping Coordinator at Serena Hotel (2001-07 – 2007-03)
- Responsible for the cleanliness and upkeep of assigned rooms and common areas.
- Assisted in training new employees and managing departmental inventory.
