Lamis Mustafa

X-Ray Technician and Administrative/Coordination responsibilities including customer service, client relations, and marketing communications.

Clinics Coordinator & Radiology Technician at Health and Happiness Clinics (2023-11 – Present)

X-Ray Technician and Administrative/Coordination responsibilities including customer service, client relations, and marketing communications.

• Perform general diagnostic X-ray procedures referred from clinic doctors and outpatients, specializing in visa medical examinations (visa transfer, residency) and PDO pre-employment screenings per MOH standards.
• Operate fixed and mobile radiographic equipment while adhering to ALARA radiation safety principles.
• Prepare and explain procedures to patients, verify clinical history and physician orders, and position patients accurately to obtain optimal images while ensuring comfort and safety.
• Administer contrast media to enhance diagnostic image quality.
• Evaluate images for technical quality and accuracy before submitting to Radiologist for interpretation.
• Manage patient workflow between general radiology, visa, and PDO sections; maintain accurate records in RIS/PACS, and coordinate with departments for timely reporting.
• Perform equipment quality control checks and coordinate with maintenance engineers to ensure uninterrupted service; follow infection control protocols.
• Coordinate email communications with government entities and private companies.
• Manage contract preparation and follow-up with corporate partners.
• Follow up on all pending matters and tasks with government entities, private companies, and internal teams to ensure timely completion and resolution.
• Manage the clinic's software system and serve as primary liaison with the software company for technical support and updates.
• Serve as primary point of contact for client inquiries and communications.
• Address patient concerns and ensure high-quality customer service.
• Maintain professional relationships with clients and partners.
• Collaborate with marketing team on promotional materials and campaigns.
• Write and edit brochures, newsletters, and short news pieces for the clinic.
• Participate in photography sessions for marketing materials.
• Contribute to event organization and coordination.
• Serve as host/presenter for clinic events and special occasions.

MRI Technician at Al-Sham Medical Imaging Center (2012-04 – 2023-01)

• Explained the MRI procedure to patients and ensured compliance with all safety protocols.
• Properly positioned patients to obtain high-quality diagnostic images.
• Assisted with patient preparation, including removal of metal objects and, when necessary, insertion or removal of IV lines as per facility protocol.
• Operated MRI equipment and adjusted technical parameters to capture the required images.
• Monitored patients throughout the scan and maintained accurate patient records.
• Performed routine quality control checks on MRI equipment and reported any malfunctions.
• Ensured images met diagnostic quality standards for radiologist interpretation.
• Recognized normal anatomy, artifacts, and any obvious abnormalities in images.

CT & MDCT Technician at Al-Sham Medical Imaging Center (2010-04 – 2012-04)

• Operated both conventional CT and multidetector CT (MDCT) equipment to perform a wide range of diagnostic exams.
• Correctly positioned patients for targeted body areas, ensuring optimal image acquisition and patient comfort.
• Performed daily and regular warm-up sequences to extend X-ray tube life on both CT and MDCT scanners.
• Sterilized and maintained imaging equipment according to infection control and safety standards.
• Interpreted physicians' scan orders accurately to select appropriate MDCT protocols.
• Administered radiocontrast agents intravenously when needed to enhance tissue and organ visualization.
• Evaluated technical quality of CT and MDCT images, repeating scans when necessary to maintain diagnostic standards.
• Explained procedures to patients and provided reassurance, particularly during complex or contrast-enhanced scans.

X-Ray Technician at Al-Sham Medical Imaging Center (2009-12 – 2010-08)

• Completing the patients' intake process, taking patients' histories, and preparing and educating patients about the imaging procedure.
• Operate fixed and mobile radiographic equipment while adhering to ALARA radiation safety principles.
• Prepare and explain procedures to patients, verify clinical history and physician orders, and position patients accurately to obtain optimal images while ensuring comfort and safety.
• Administer contrast media to enhance diagnostic image quality.
• Evaluate images for technical quality and accuracy before submitting to Radiologist for interpretation.
• Maintain accurate records in RIS/PACS, and consulting with Radiologists to determine if other images need to be taken.
• Perform equipment quality control checks and coordinate with maintenance engineers to ensure uninterrupted service; follow infection control protocols.

Web Journalist (Part Time) at SEN SYRIA Website (2022-07 – 2023-02)

• Researched, wrote, and edited online news articles.
• Conducted interviews with public figures and experts.
• Edited and prepared written materials for publication.
• Covered local news and community developments.
• Conducted research to identify topics of interest to readers, such as new economics statics or economic trends.
• Transcribed interviews or other recordings in order to make them suitable for publication.

BSC in Mass Communication – Damascus University (Open Learning) (2015-09 – 2019-03)

Diploma in Medical Science – Institute of Medical Technology (2007-09 – 2009-06)