Assistant Manager at Muriya Tourism Development Company (2022-04 – Present)
A partnership between Orascom Development Holding Company and the Ministry of Tourism
- Lead a team of collection professionals to manage accounts receivable and ensure timely payments.
- Develop and implement strategies to enhance client satisfaction and retention.
- Monitor financial reports and maintain collection performance metrics to meet organizational goals.
- Collaborate with cross-functional teams to streamline processes and optimize the overall client experience.
- Conduct regular training sessions to improve team performance and adapt to industry best practices.
- Provide required documents for audit and AML compliance officer to ensure adherence to regulatory and organizational standards.
- Collaborated with the sales team to streamline the process of issuing contracts to clients, ensuring timely and accurate documentation.
- Managed collections for high-value accounts, ensuring timely recovery and reducing delinquency rates.
- Coordinated with sales and finance departments to ensure a seamless client experience.
- Managed contract lifecycle processes, including amendments, renewals, and terminations.
- Ensured accuracy and completeness of documentation for smooth transaction closures.
- Created and maintained key performance indicators (KPIs) for collection processes and client interactions.
- Prepare and present weekly collection meetings with the CFO, providing insights and strategic recommendations to optimize financial outcomes.
- Manage ECL calculations, financial forecasting, and budget preparation to ensure sound financial health and risk management.
Sales Operation Specialist at Muriya Tourism Development Company (2019-10 – 2022-04)
A partnership between Orascom Development Holding Company and the Ministry of Tourism
- Met all customer call guidelines including service levels, handle time and productivity.
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Liaised with sales, Finance, and management teams to develop solutions and accomplish shared objectives.
- Ensure customer satisfaction and provide professional customer support.
- Serving the liaison between the creditors and consumers of a company.
- Identifying overdue payments, report collection activity, address client queries, and develop repayment plans.
- Follow-up with clients on overdue accounts.
- Oversee all monthly payments
- Respond to client account queries in a timely and professional manner.
- Collect outstanding payments.
- Issuing VAT invoices.
- Preparing consolidated collection report for weekly meeting with the high management.
Administrative Manager at Ladybird Nursery & Preschool (2014-05 – 2016-12)
- Present the nursery in a positive light and deal with enquiries from parents in a professional manner, implementing the nursery's policies and procedures (Have an ability to convince the parents to join their children at the nursery)
- Ensure effective parents' interface\communication regarding services provided
- Solve issues with both parents and the governmental authorities.
- Enroll and register students into the nursery
- Optimize the class numbers
- Plan effectively and work closely with those who are responsible for marketing communication.
Planner & Cost analyst at Muriya Tourism Development Company (2011-06 – 2012-06)
A partnership between Orascom Development Holding Company and the Ministry of Tourism
- budget control
- Contracts and suppliers' invoices
- Productivity
- Reporting.
