Mariam Wasef

Dedicated and results-oriented professional with experience in client relations, collections, and management. Proven expertise in overseeing client engagement, managing collections, and optimizing financial operations. Adept at fostering strong relationships, enhancing client satisfaction, and driving team performance. Seeking a position to leverage my skills in delivering exceptional client-focused solutions and ensuring seamless operations.

Assistant Manager at Muriya Tourism Development Company (2022-04 – Present)

A partnership between Orascom Development Holding Company and the Ministry of Tourism

• Lead a team of collection professionals to manage accounts receivable and ensure timely payments.
• Develop and implement strategies to enhance client satisfaction and retention.
• Monitor financial reports and maintain collection performance metrics to meet organizational goals.
• Collaborate with cross-functional teams to streamline processes and optimize the overall client experience.
• Conduct regular training sessions to improve team performance and adapt to industry best practices.
• Provide required documents for audit and AML compliance officer to ensure adherence to regulatory and organizational standards.
• Collaborated with the sales team to streamline the process of issuing contracts to clients, ensuring timely and accurate documentation.
• Managed collections for high-value accounts, ensuring timely recovery and reducing delinquency rates.
• Coordinated with sales and finance departments to ensure a seamless client experience.
• Managed contract lifecycle processes, including amendments, renewals, and terminations.
• Ensured accuracy and completeness of documentation for smooth transaction closures.
• Created and maintained key performance indicators (KPIs) for collection processes and client interactions.
• Prepare and present weekly collection meetings with the CFO, providing insights and strategic recommendations to optimize financial outcomes.
• Manage ECL calculations, financial forecasting, and budget preparation to ensure sound financial health and risk management.

Sales Operation Specialist at Muriya Tourism Development Company (2019-10 – 2022-04)

A partnership between Orascom Development Holding Company and the Ministry of Tourism

• Met all customer call guidelines including service levels, handle time and productivity.
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Investigated and resolved customer inquiries and complaints quickly.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Liaised with sales, Finance, and management teams to develop solutions and accomplish shared objectives.
• Ensure customer satisfaction and provide professional customer support.
• Serving the liaison between the creditors and consumers of a company.
• Identifying overdue payments, report collection activity, address client queries, and develop repayment plans.
• Follow-up with clients on overdue accounts.
• Oversee all monthly payments
• Respond to client account queries in a timely and professional manner.
• Collect outstanding payments.
• Issuing VAT invoices.
• Preparing consolidated collection report for weekly meeting with the high management.

Administrative Manager at Ladybird Nursery & Preschool (2014-05 – 2016-12)

• Present the nursery in a positive light and deal with enquiries from parents in a professional manner, implementing the nursery's policies and procedures (Have an ability to convince the parents to join their children at the nursery)
• Ensure effective parents' interface\communication regarding services provided
• Solve issues with both parents and the governmental authorities.
• Enroll and register students into the nursery
• Optimize the class numbers
• Plan effectively and work closely with those who are responsible for marketing communication.

Planner & Cost analyst at Muriya Tourism Development Company (2011-06 – 2012-06)

A partnership between Orascom Development Holding Company and the Ministry of Tourism

• budget control
• Contracts and suppliers' invoices
• Productivity
• Reporting.

Bachelor of Economics and Business Administration in Economics and Business Administration – October 6 University (2006-09 – 2009-06)

Professional Program in Project Management – American University in Cairo (2009-09 – 2011-01)