Nazmul Nayem

Petrol Station Manager with 11 years of comprehensive experience in retail fuel operations, dedicated to optimizing workflows and enhancing profitability. Proven ability to lead high-performing teams, ensure regulatory compliance, and deliver exceptional customer service in fast-paced environments. Expertise in operational management, health and safety compliance, and financial acumen drives success in achieving targets and improving operational efficiency.

Committed to fostering a culture of accountability and excellence, while implementing innovative strategies to boost customer satisfaction and revenue growth. Passionate about maintaining operational integrity and adapting to industry trends for continuous improvement.

### Key Responsibilities:

• Operations Management
• Oversee daily operations, including fuel dispensing, retail sales, and facility maintenance.
• Ensure compliance with health, safety, and environmental regulations

(e.g., fuel storage, hazardous materials).

• Monitor fuel stock levels and coordinate timely replenishment orders.
• Maintain operational equipment (e.g., fuel pumps, POS systems) through regular checks and servicing.
• Enforce company policies and procedures to uphold operational standards.
• Staff Management
• Recruit, train, and supervise station attendants and retail staff.
• Create staff schedules to ensure adequate coverage during peak hours.

Skills

Fast Learner 5/5

Ability to Multitask 5/5

Interpersonal Communication

5/5

Skills

Collaboration & Teamwork 5/5

Effective Team Leader 5/5

Microsoft Office 5/5

Supervising experience 5/5

Retail management 5/5

Sales 5/5

Financial acumen 5/5

Driving 5/5

Languages

English Native speaker

Hindi Native speaker

Bangla Native speaker

Arobic Highly proficient

Courses

Microsoft Excel (Computer application

/Besic) at BCEDS

04/2010—06/2010- Conduct performance reviews and address disciplinary matters.

• Deliver training on customer service, safety protocols, and emergency procedures.
• Customer Service & Sales
• Resolve customer complaints professionally and maintain high service standards.
• Ensure forecourt and retail areas are clean, well-lit, and fully stocked.
• Analyze sales trends and implement promotions (e.g., loyalty programs,

seasonal offers) to drive revenue.

• Financial Management
• Oversee daily cash handling, banking, and financial reporting.
• Manage budgets, control expenses, and identify cost-saving opportunities.
• Conduct regular stock audits to prevent shrinkage or losses.

Chaddagram government college (HSC) , Alkora hafizul islam chowdhury (SSC) , Comilla

04/2009—04/2011