1.ALCON CONSTRUCTIONS (Goa) PVT. LTD-COUNTO MOTORS DIV, Goa India
Designation: HOD-Customer Relationship Manager (January 2020 – March 2021)
Job Profile
- Ensure customers are satisfied during the purchase of their Mercedes-Benz by taking an instant feedback during delivery and post sales/service calls.
- Maintain a long term relationship with the customers by preparing a follow-up activity and documenting their comments on the Salesforce portal.
- If any grievances are captured at various touch points, provide effective and timely resolutions or escalate the concerns to the higher authorities by maintaining the hierarchy.
- Documenting feedbacks from prospects upon inquiry for a new purchase of the product and also tele-calling lost leads.
- Provide insights to customers’ activities in assisting the marketing department to improve their communication medium.
- Closely monitor after sales complaints by reducing the turnaround time to resolve each concern.
- Reporting to the team of Mercedes-Benz India on a monthly basis by analyzing the feedback provided and ensuring that the dealership maintains a 5-star rating and various performance parameters that will generate more revenue to the organization.
2. PRIORITY AUTOMOBILES (I) PVT. LTD, Goa India
Designation: Brand Manager (January 2017 – January 7th 2020)
Job Profile
- Work closely with many teams, including researchers, marketing personnel, Parent Company Heads, Information Technology departments, creative agencies to ensure that the company brand values and image are followed.
- Ensure products and services and product lines that fall under the domain resonate with current and potential customers.
- Monitor marketing trends, keeping an eye on competitive products in the marketplace.
- Develop, implement and execute marketing initiatives and activities for the brand. These include advertisement campaigns, events, corporate social responsibility programs, sponsorships, loyalty programs, etc.
- Specify budget oriented policies that include strategic plans for Sales & Marketing management.
- Develop short term and long term strategic plans for the Sales and Service departments.
- Build up company’s reputation through marketing channels, public relations, media, CSR activities, etc.
- Measure and report performance of all marketing campaigns, and assess against ROI and KPIs.
- Plan promotional events that would benefit Employees as well as the organization, assist in Rewards and Recognition Programs.
- Prepare presentations, proposals; plans on new Projects to be ventured that would help build up the Group’s brand.
- Perform regular audits at premises before the Parent Company that would help the dealership achieve massive incentives.
- Calculate dealers incentive receivables in achieving targets.
3. PRIORITY CONSTRUCTIONS, Goa India
Designation: Property Sales Consultant (February 17th 2014 – Promoted to BM)
Job Profile
- Assist client’s requirement in the purchase of shops, apartments and plots.
- Achieve sales target set up by the organization.
- Make marketing decisions to promote the organizations brand image by placing products across various marketing channels such as newspapers, magazines, Radio jingles, local television channels, etc.
- Participate amongst the local property expo’s to deliver a face to face communication with our prospective buyers.
- Verify client’s particulars on agreements, sale deeds and prepare demand letters and other notifications, reminder letters etc.
- Communicate client’s customized requirements against their apartments to the engineers responsible in delivering the same.
- Attend to telephone calls and emails on regular basis to provide project information/ status as and when inquired.
- Understand the legalities involved and also ensuring clients agreement with the same in the purchase of such assets.
- Offer visits to the site to provide a living experience pertaining to clients requirements.
- Prepare Development potential project reports for various properties.
- Document proposals towards the growing need of the company.
4. CHOWGULE INDUSTRIES PVT. LTD., Goa India
Designation: Internal Trainer (May 1st 2012 – August 1st 2013)
Job Profile
- Provide Induction training for new Entrants with an overview of the automobile technology, products and services sold etc.
- Update the Dealer Sales Executives with competition products and newly launched vehicles.
- Soft skills training for Dealer Sales Executives and Customer Care Executives.
- Organize events for Employees and customers.
- Resolve issues related to Human Resource.
- Track performance of Executives and provide necessary counselling to them to achieve the targets set up by the organization.
5.COREBIZ TECHNOLOGY SOLUTIONS, Dubai, UAE
Designation: Administrator cum Client Support (May 10th 2011 – June 30th 2011)
Job Profile
- Resolve billing and service complaints and refer grievances to designated departments for investigation.
- Attend to the emails and answer telephone calls to provide support to the client.
- Confrere with customers via telephone for service continuance or discontinuance, etc.
- Prepare proposals for the products and follow up on the same.
- Prepare Invoices and receipts for the products and services dealt by the company.
- Main point of contact to liaise between the company and the customers.
- Handle the accounts and petty cash payments of the company.
6. COMPASS INTERNATIONAL FZE, Dubai, UAE
Designation: Web Developer (August 10th 2010 – December 31st 2010)
Job Profile
- Establish the purpose of the website based on its target audience.
- Determine any functionality that the site must support and develop PHP content based on practical approved layout.
- Identify the content type the site would host and ensure compatibility with the PHP programming requirements.
- Give guidance on colors, layout and styles for the client website.
- Develop and upload web based applications.
- Created a website for a school- result generation.
