Suha Alsalami

Highly motivated and customer-oriented professional with a Diploma in Business Administration and hands-on experience in hospital administration and front-desk operations. Extensively trained in utilizing Hospital Information Systems (HIS), specifically InterSystems TrakCare, for outpatient administration (OPD) and medical records. Skilled in handling high-volume customer workflows, managing electronic payment devices (POS), data management, and delivering exceptional customer service.

Seeking to contribute effectively to hospitals, companies, banks, schools, and ministries in reception, front-office, customer service, coordination, or administrative roles.

Medical Records Clerk & Front Desk Support at Sultan Qaboos University Hospital

• Utilized InterSystems TrakCare (HIS) proficiently to manage outpatient administration (OPD Adm), patient registration, and appointment scheduling.
• Handled daily electronic card transactions using Point of Sale (POS) devices for billing, medical services, and patient copayments with high financial accuracy.
• Managed and processed patient episodes, admission details, and inquiries while ensuring 100% data accuracy and confidentiality.
• Greeted, registered, and assisted 50+ patients and visitors daily, streamlining front-desk operations and reducing waiting times.
• Coordinated directly with medical staff, doctors, and nursing departments to facilitate smooth patient flow across clinics.

Medical Coordinator at Arab Institute

• Utilized computer software applications and prepared administrative reports and PowerPoint presentations for medical coordination projects.
• Handled systematic medical filing, data management, and cooperative teamwork within a healthcare training environment.

Administrative Officer

• Executed diverse government transactions and client documentation using the official Sanad system.
• Managed daily digital financial receipts and processed customer payments utilizing electronic payment terminals (POS) securely.
• Managed employee digital records, formal work contracts, and Wage Protection System (WPS) applications.

Diploma in Business Administration – Sohar University