Suman Nishad

B COM With Airline Diploma in International Air Fare Ticketing with over 15 years' experience in areas of Operations, Ticketing, Holidays, Administration, and MIS. A keen analyst with exceptional negotiation and relationship management skills and abilities in liaising with corporate and Airlines.

Head of Operations-Corporate at Ajyad International Travel & Tourism LLC (2013-06 – Present)

Leading Travel and Tourism company that deals with International & Domestic Bookings, Visa Processing, Holiday Packages. Ajyad Trading LLC is one of the leading commercial company in the Sultanate of Oman & India, established on 01 January 2013, committed to exceed customer expectations through rapid growth in various fields including Travel & Tourism, IT & E commerce.

• Supervising and Supporting the team with the aim of achieving optimal passenger satisfaction and consistent service levels
• Resolved difficult issues/problems pertaining to travel on daily basis whilst trying to ensure no additional costs are met to both the company & Client
• Act as the Point of escalation for any queries
• Ensure appropriate processes are followed in relation to handling of Money, Refunds, etc.
• Keep the department updated with relevant changes in the industry and airline products and services
• Make Travel Packages as per client request
• Plan tour itineraries, applying Knowledge of travel routes and destinations
• Booking and Issuing International & Domestic tickets for Corporate & Ministry Customers
• Compile a database vis-à-vis industry verticals
• Managing a team of 4 executives and supervising application of receipts, reconciliation of accounts and collection efforts
• Settling Monthly Sales Targets for the team and ensuring timely sales & collection of receivables
• Responsible for Performance appraisal of My team
• Liaising with customers with regard to settlement of overdue receivables
• Supervising Data Verification and Field Investigation activities with a view to obtain accurate information to assess the creditworthiness of the customers
• Follow up with Banks and Financial Institutions - Opinion about Customer BCSB / Mala'a record status for new deal
• Strategizing and implementing systems improvement
• Follow up with legal department for default cases to proceed with legal action

Reservation Executive at STIC Travels (2011-01 – 2012-12)

Established in 1973 and inaugurated by the then Minister of Civil Aviation & Tourism (Honourable Dr. Karan Singh), STIC has become one of the largest travel groups in India with offices in all major cities across the country. It represents about twenty of the world's best travel, aviation, tourism, cruise and hotel brands exclusively in India. With its head office in Delhi, STIC Travel Group's vast network of offices practically covers every corner of India.

• Handling operations of travel agency, Issuing International and Domestic tickets, issuing tickets on all the GSA airlines
• Handling customer queries like reissues, refund, cancellations etc.
• Making bills for the payments, Sending DSR
• Handling corporate activities/queries etc.
• Make Travel Packages as per client request
• Plan tour itineraries, applying Knowledge of travel routes and destinations

Reservation Executive at Kanji Jadhavji & Co. (IATA affiliated) (2009-01 – 2010-12)

Kanji Jadhavji & Co – Mumbai specializes in handling travel business of big corporates like TCS and seamen company's.

• Handling operations of travel agency, Issuing International and Domestic tickets
• Handling customer queries like reissues, refund, cancellations etc.
• Making bills for the payments, Sending DSR
• Handling corporate activities/queries etc.

Trainee at Air India (2008-03 – 2008-09)

Air India is the flag carrier airline of India. It is owned by Air India Limited, a Tata Group enterprise and operates a fleet of Airbus and Boeing aircraft serving 102 domestic and international destinations. It is headquartered in Gurugram.

• Handling International booking tickets for all the walk-in passengers
• Handling customer queries for tickets
• Prepare documentation for Visas

MBA in Management – Kazian School of management

Diploma in Airline Diploma in International Airfare Ticketing and Domestic Ticketing – Kuoni Academy of Travel

Bachelor in T.Y.B.com – SNDT University (2011-01)

HSC – Maharashtra board (2008-01)

SSC – Maharashtra board (2006-01)