Resident Manager - The mango leisure - Arugam Bay, Sri Lanka
(2026-04)
- Operational Management: Overseeing the daily operations of the 14-room luxury boutique hotel to ensure seamless guest experiences and high service standards.
- F&B Oversight: Managing the diverse operations of three on-site restaurants, ensuring high-quality culinary standards, menu consistency, and profitability.
- Nightlife & Entertainment: Directing the operations of the hotel's night club, focusing on atmosphere management, security protocols, and revenue growth.
- Guest Relations: Serving as the primary point of contact for guests, handling VIP arrivals, and resolving any concerns to maintain a high guest satisfaction rating.
- Facility Maintenance: Ensuring the pristine condition of the swimming pool and all common areas through regular inspections and coordination with the maintenance team.
- Team Leadership: Leading and motivating a multi-departmental staff, conducting training sessions to enhance service quality across rooms, dining, and leisure facilities.
- Inventory & Cost Control: Managing stocks and inventories for the restaurants and club, optimizing resource allocation to minimize waste and maximize ROI.
- Health & Safety Compliance: Enforcing strict health, safety, and hygiene standards across all hotel premises, including pool safety and nightclub security.
Operation Manager - Elsewhere Surf & Party Camp - Weligama, Sri Lanka
(2023-01 - 2026-01)
- Large-Scale Operational Management: Managing the daily functions of a high-capacity surf and party camp, overseeing 4 privet rooms and 11 Dorm rooms a extensive 80 headcount setup to ensure maximum occupancy and operational efficiency.
- International Strategic Alignment: Coordinating directly with the Bali-based parent company and foreign management to implement global hospitality standards and maintain the brand's unique "Surf & Party" identity.
- Cross-Cultural Leadership: Leading and managing a diverse, multicultural team of local and foreign staff, ensuring high performance and a cohesive work culture in a high-energy environment.
- Professional Nightlife Operations: Directing the end-to-end execution of high-profile Friday Night DJ parties, focusing on guest safety, crowd management, and optimizing bar and ticket revenue.
- Guest Relations & Community Building: Maintaining a vibrant and inclusive social atmosphere for an international guest base, ensuring a high-quality experience for both long-term surf students and short-term travelers.
- Logistics & Resource Optimization: Managing complex housekeeping, maintenance, and inventory schedules required to support a high-volume 80-bed facility and active surf school.
- Surf School Synergy: Streamlining the coordination between the accommodation wing and the surfing program to provide a frictionless "all-inclusive" experience for guests.
- Strict Compliance & Security: Enforcing rigorous safety, hygiene, and security protocols across the camp, particularly during large-scale events and nightlife activities.
General Manager - Reddelf's Holiday Resort - Arugam Bay, Sri Lanka
(2021-01 - 2023-01)
- Full-Scale Resort Oversight: Directing all daily operations of the 8-room boutique resort, ensuring peak performance across front office, housekeeping, and maintenance departments.
- Strategic Leadership: Developing and implementing operational policies to maintain high service standards and maximize guest satisfaction in a competitive tourist destination.
- F&B & Culinary Management: Managing the on-site restaurant operations, including menu planning, cost control, and ensuring excellent food quality and hygiene standards.
- Revenue & Occupancy Growth: Implementing effective sales and marketing strategies, managing online booking platforms (OTAs), and optimizing room rates to drive revenue.
- Guest Relations Excellence: Personally overseeing guest arrivals and departures, resolving complex issues, and maintaining the resort's reputation through high ratings on travel platforms.
- Financial Management: Budgeting and monitoring monthly expenses, payroll, and procurement to ensure the resort operates within financial targets.
- Facility & Pool Maintenance: Supervising the regular upkeep of the swimming pool and resort infrastructure to provide a safe and aesthetically pleasing environment for guests.
- Staff Recruitment & Training: Leading a dedicated team, conducting performance reviews, and providing training to ensure a professional and hospitable service culture.
Manager - Celestial Inn - Mirissa, Sri Lanka
(2017-01 - 2019-01)
- Comprehensive Operations Management: Directing all daily functions of the 8-room hotel, ensuring smooth coordination between front-of-house and back-of-house operations.
- Meal Plan Management: Overseeing the professional delivery of Bed & Breakfast (BB), Half Board (HB), and Full Board (FB) services, ensuring dietary standards and high food quality for all guests.
- Guest Experience & Personalization: Providing personalized guest services, managing check-ins/check-outs, and maintaining high ratings on travel platforms through exceptional hospitality.
- Inventory & Procurement: Managing stocks and supplies for the kitchen and rooms, ensuring resource availability while maintaining cost-efficiency.
- Team Supervision: Leading a small, dedicated team of staff, providing training in service standards, hygiene, and guest interaction.
- OTA & Reservation Management: Monitoring and managing bookings through Online Travel Agencies (OTAs) and direct channels to maintain high occupancy rates.
- Quality & Hygiene Control: Implementing and maintaining strict cleanliness and safety protocols across all rooms and dining areas.
- Financial Reporting: Managing daily cash flows, billing for various meal plans, and providing regular operational reports to the owners.
IVD Coordinator - Cape weligama by Resplendent Ceylon - Weligama, Sri Lanka
(2016-01 - 2017-01)
- Elite Luxury Service Management: Coordinating and overseeing all In-Villa Dining (IVD) operations to ensure world-class 5-star luxury standards are met for high-profile international guests.
- Seamless Cross-Departmental Coordination: Liaising closely with the four on-site signature restaurants to manage diverse culinary requests and ensure timely, high-quality meal delivery to villas.
- Order Accuracy & Quality Control: Managing complex guest orders with high attention to detail, ensuring all dietary requirements, allergies, and special preferences are strictly communicated and executed.
- Staff Supervision & Training: Leading and training the IVD service team in fine-dining etiquette, professional communication, and the "Resplendent Ceylon" hospitality philosophy.
- Guest Personalization: Anticipating guest needs to provide a bespoke dining experience, handling VIP requests, and maintaining the privacy and exclusivity expected in a luxury boutique setting.
- Logistics & Equipment Management: Ensuring all service equipment, chinaware, and mobile dining setups are maintained in pristine condition and efficiently allocated across the property.
- Revenue Optimization: Driving in-villa beverage and food sales through suggestive selling techniques and effectively promoting special dining experiences or seasonal menus.
- Compliance & Hygiene Standards: Maintaining rigorous health, safety, and hygiene protocols (HACCP) across all meal transportation and in-villa service procedures.
Financial & Reservation Executive - Hotel Coral Beach - Mirissa, Sri Lanka
(2014-01 - 2016-01)
- Comprehensive Reservation Management: Handling all room bookings and inquiries through direct channels and Online Travel Agencies (OTAs), ensuring maximum occupancy and seamless check-in processes for the 12-room property.
- Financial Record Keeping: Maintaining accurate records of daily financial transactions, including room revenue, restaurant sales, and petty cash management.
- Billing & Invoicing: Managing guest billing, processing payments (cash/card), and issuing professional invoices for both accommodation and restaurant services.
- Revenue Monitoring: Tracking daily and monthly revenue targets and providing detailed financial reports to management to support decision-making.
- OTA & Channel Management: Updating room availability and rates across various booking platforms (Booking.com, Agoda, etc.) to optimize the hotel's online presence and revenue.
- Restaurant Financial Oversight: Collaborating with the beach restaurant team to audit daily sales reports, manage billing discrepancies, and monitor food and beverage costs.
- Guest Communication: Managing all pre-arrival and post-stay communication, ensuring a professional and hospitable interaction to drive repeat bookings and positive reviews.
- Bank & Cash Reconciliation: Performing regular bank reconciliations and cash flow monitoring to ensure financial transparency and accuracy.
Manager - Hotel On The Rock - Mirissa, Sri Lanka
(2014-01 - 2016-01)
- Boutique Hotel Management: Overseeing the complete daily operations of a 6-room boutique hotel, ensuring a high-end, personalized guest experience.
- Front Office & Guest Relations: Managing the entire guest journey from inquiry and reservation to check-in and departure, maintaining a 5-star hospitality standard.
- Property Maintenance & Upkeep: Ensuring the pristine condition of all 6 rooms and common areas through regular inspections and coordination with housekeeping and maintenance staff.
- OTA & Online Presence Management: Actively managing bookings via Online Travel Agencies (OTAs) such as Booking.com and Agoda, and responding to guest reviews to maintain high ratings.
- Staff Leadership: Supervising and training a small, multi-skilled team to deliver consistent service excellence across all departments.
- Financial Management: Handling daily accounts, cash flow, and budgeting for operational expenses while ensuring cost-effectiveness.
- Service Personalization: Tailoring services to meet individual guest needs, including organizing local tours, whale watching excursions, and transport arrangements.
- Compliance & Safety: Enforcing strict cleanliness, safety, and hygiene protocols across the property to ensure guest comfort and security.
Channel Receptionist - Nawaloka Hospital - Colombo, Sri Lanka
(2009-01 - 2014-01)
- Patient Appointment Management: Coordinating and scheduling specialist consultations (channelling) for a high volume of patients, ensuring accurate data entry and time management.
- Front-Line Guest Relations: Serving as the first point of contact for patients and visitors, providing clear information regarding doctor availability, hospital services, and channel procedures.
- Payment Processing: Handling financial transactions, issuing invoices, and managing cash/credit card payments for channelling services with high accuracy and integrity.
- Doctor-Patient Liaison: Acting as a coordinator between specialist consultants and patients to ensure a smooth flow of consultations and managing waiting times effectively.
- Inquiry Handling: Responding to a high volume of telephonic and walk-in inquiries with professionalism, empathy, and clear communication in a fast-paced medical environment.
- Records Management: Maintaining and updating patient records and consultant schedules within the hospital's digital management system.
- Customer Service Excellence: Resolving patient concerns and issues promptly, ensuring a high level of patient satisfaction in line with Nawaloka Hospital's service standards.
- Inter-Departmental Coordination: Collaborating with nursing staff and other administrative departments to ensure seamless patient care and operational efficiency.
