Cathia Best

Business Administration professional with over 8 years of experience in the banking and commercial sectors. Specialist in International and Consumer Banking, with solid expertise in contract analysis, portfolio management, and regulatory compliance (KYC/AML). Expert in high-profile client loyalty and the execution of cross-selling strategies to maximize institutional profitability.

General Manager at Hair Studio (2022-05 – Present)

Led strategic planning and comprehensive resource management. Supervised daily operations to ensure profitability for partners and investors.

• Led strategic planning and comprehensive resource management.
• Supervised daily operations to ensure profitability for partners and investors.

Bilingual Business Assistant - International Banking at Multibank (2019-01 – 2022-05)

Managed and administered portfolios for legal entities and individuals, monitoring profitability and risk. Analyzed and reviewed complex legal documentation in English, including purchase and sale contracts and articles of incorporation. Placed financial products and fixed-term deposits through cross-selling strategies.

• Managed and administered portfolios for legal entities and individuals, monitoring profitability and risk.
• Analyzed and reviewed complex legal documentation in English, including purchase and sale contracts and articles of incorporation.
• Placed financial products and fixed-term deposits through cross-selling strategies.
• Managed simple and complex shareholder structures and performed financial statement analysis.

Bilingual Customer Service & Sales Executive - Consumer Banking at Multibank (2017-02 – 2018-12)

Placed personal loans, credit cards, insurance, and online banking services. Managed special projects focused on sales and portfolio loyalty.

• Placed personal loans, credit cards, insurance, and online banking services.
• Managed special projects focused on sales and portfolio loyalty.

Bilingual Customer Service & Support Agent at EGS Panama (2014-07 – 2016-10)

Resolved technical inquiries and performed sales of products and services.

• Resolved technical inquiries and performed sales of products and services.

Bachelor's Degree in Business Administration and Sales Management – Universidad Americana

Accounting Technician in Accounting – INADEH

Office Clerk Technician in Office Administration – INADEH

Human Relations and Customer Service Technician in Human Relations and Customer Service – INADEH

Diploma in Financial Education – INADEH