Efrain Barrera

My management approach is based on teamwork style. I tell the staff, in accomplishing the mission of the company; we are all playing a game, but not just any game. We are playing a very serious and important game. The staff f is considered the players, and I the coach. In playing the game, we strive always to win. To win, every customer should be treated as a VIP and goals of the company achieved. As a manager, I am loyal to management, the staff, and the customers.

I aim to please and hope never to miss. I am total quality management and excellence in customer service advocate. I believe strongly in ongoing training of the staff and periodical meetings to review processes, and get feedback from the staff, and joint discussion on ways of improving service provided, consistent good business practice, and ways of making money for the company. My method of interacting with management is to present problems with the respective solutions.

As a total quality customer service advocate, I will spend the required time,

initially, and follow-up as required, up front reviewing processes, observing staff performance, the quality of service provided, and conducting PR with customers served. As applicable, changes will be made, following discussion and review of suggestions and recommendations made to upper management. I believe in rewarding the staff for a “job well done”. For those confronting problems with performance.

I am of the opinion the initial approach should be remedial rather than punitive.

My success as a leader and manager has been based on selfless and assiduous dedication to the mission. Spend time above and beyond normal tour of duty,

and enhanced performance, as required, to get the job done. My management style is not commanding in nature, as it not effective.

I proceed with coaching to develop individuals, visionary to set the staff free to innovate and experiment, affiliative to create team work and harmony in the work setting, democratic, which draws on people skills and knowledge, and pace-setting, as the leader, sets high standards for performance.

Personal attributes: Going the extra mile to make sure customers received excellent service, by making management decision out of the norm, within reason, to satisfy customers and instituting customer rewards and recognition.

And from me, the leader (coach), performance with selflessness and assiduously in meeting the mission of the organization at hand

Extremo rendimiento.

Serv. de Hospitalidad